Business Systems Analyst - Business Insurance (Sales Management)

Travelers • Hartford, AR

3d

About The Position

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. • This Business Systems Analyst position will support Salesforce-based initiatives within the Business Insurance Sales Management circle, partnering with business and technical stakeholders to drive CRM enhancements and process improvements. • This role will be responsible for: - Working with stakeholders to elicit, analyze, specify and validate business and solution requirements to meet business needs. - Must be able to work with a diverse stakeholder group, identify areas of contention and create a shared understanding between the customer community and the solution delivery team while maintaining alignment with Business and IT Strategies. - Successfully transitioning to unfamiliar business and systems domains with minimal guidance. • This job typically does not lead others. May act as a team lead on small to medium sized initiatives, and may provide limited coaching to less experienced analysts. Applicants must be authorized to work for ANY employer in the U.S. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

Requirements

• One year of experience in Business Systems or equivalent.
• High school diploma or equivalent.

Nice To Haves

• Three years of experience in Business Systems or equivalent.
• Experience with Salesforce or similar CRM platforms is preferred.
• Agile experience preferred.
• Bachelor's degree in Business, MIS, or other related field.
• Analytical Thinking (Intermediate): Identifies current or future problems or opportunities, analyzes, synthesize and compares information to understand issues, identifies cause/effect relationships and explores alternative solutions to support sound decision making.
• Facilitation (Intermediate): Uses and adjusts style and technique to assist group process and understanding.
• Communication (Intermediate): Demonstrates effective verbal, written, and listening communication skills.
• Teamwork (Intermediate): Works together in situations when actions are interdependent and a team is mutually responsible to produce a result.
• Relationship Management (Intermediate): Seeks out, builds, fosters and maintains productive relationships, networks or alliances to meet goals and achieve results.
• Business Perspective (Intermediate): Uses knowledge of internal and external factors impacting the property casualty industry to make decisions.
• Technology (Basic): Uses, leverages and maintains proficiency with corporate and job specific technology as it evolves (e.g., hardware, software, business unit applications and systems tools).
• Conflict Management (Basic): Brings conflicts into the open and resolves them collaboratively.
• Change Management / Resilience (Intermediate): Remains energized and focused in the face of ambiguity, change or strenuous demands.
• Risk Taking (Basic): Identifies, assesses, manages and takes intelligent risks to attain objectives.

Responsibilities

• Responsible for the success of the Requirements Definition Process for assigned work with general supervision;.
• Elicit, analyze, specify and communicate business, system and implementation requirements.
• Ensure the requirements are unambiguous and understandable by both business users and solution delivery teams.
• Work with stakeholders to prioritize requirements effectively based on business value, risks and constraints.
• Effectively communicate requirements conflicts to project leads, assist with conflict resolution.
• Ensure that requirements are understood and approved by all stakeholders.
• Manage requirement traceability and changes throughout the project lifecycle.
• Ensure the test strategy and test plans adequately cover the requirements.
• Assist in defect resolution.
• Measures and tracks quality of business analysis work.
• Participate in determining how requirements will be approached and managed for a particular project following enterprise and division best practices.
• Work with project leads to develop requirements work plans, identify task dependencies, develop estimates and determine resource skill requirements; support risk management and change management activities.
• Identify, refine, and accurately articulate the business objectives and value proposition of assigned initiatives.
• Bring alternative perspectives and influence consensus among stakeholders.
• Effectively verifies and validates requirements; ensures that all requirements support the delivery of business value, fulfills goals and objectives, and meets a stakeholder need.
• Continuously strive to improve understanding of requirements techniques, processes and deliverables required to support successful project delivery.
• Embrace feedback and opportunities for process improvement.
• Simultaneously support multiple initiatives as assigned.
• Perform other responsibilities as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED