Amerind-posted 9 days ago
Full-time • Entry Level
Rio Rancho, NM

AMERIND is a federally chartered, tribally owned corporation, formed under Section 17 of the Indian Reorganization Act (25 U.S.C. § 5124) by its Members, the governmental units of federally recognized Tribal Nations that administer federally funded housing programs for American Indian and Alaska Native families. AMERIND has the operating authority to work with Tribal Governments, Enterprises, and Citizens for Property and Liability, Workers Compensation, Homeowners and Renters, Employee Benefits coverage, Fleet Auto coverage, and Critical Infrastructure development. Position Characteristics and Competencies Communication and detail-oriented Teamwork Organization and efficiency Quality Perseverance Productivity Job Summary Ensures that all information systems, products, and services meet minimum organization standards and end-user requirements. Assists project leads in formulating and defining system scope, documenting requirements, and revising existing system logic. Develops user/system test cases and monitors/validates test results during testing to ensure that business results are adequately tested with minimal risk. Works closely with operational units to understand their business processes and to prioritize all discrepancy/enhancement work. Acts as liaison for AMERIND business teams to external system business partners. Works at the highest level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. A detail-oriented team player who can complete projects ahead of schedule. This job description does not represent an inclusive list of all duties encompassed in this position.

  • Assists the project leads in troubleshooting, debugging, and replicating application issues and bringing them to full resolution to reduce hindrances of customer’s daily system activities.
  • Assists the project leads in the development of system requirements, process flows, risk assessment, testing needs, required user inputs, and formats the outputs based on excellent understanding of customers' systems and processes.
  • Participates in design reviews with product and project teams to gain an understanding and provide user acceptance input of the functionality, and changes or updates in each release.
  • Defines and documents business requirements for discrepancy fixes and enhancements.
  • Creates and executes test plans and test scenarios for all discrepancy fixes and enhancements to ensure changes meet defined requirements.
  • Meets regularly with AMERIND operational teams to understand their processes and business priorities.
  • Reviews and analyzes system specifications for completeness and compatibility with computer program capabilities.
  • Provides initial and/or follow-up user training for system function and usage.
  • Assists in the evaluation of new software products to support user and/or data analysis and reporting activities and participates in cross-functional team process improvement projects.
  • Maintains strict departmental confidentiality, quality, and professional standards.
  • Maintains professional and technical knowledge by conducting research, attending seminars, professional development trainings, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of related organizations.
  • Performs other duties as assigned.
  • Bachelor’s degree in computer information systems, management of information systems, or computer Science required.
  • One year of experience in a related field preferred.
  • Must possess a valid driver's license.
  • Must be able to successfully pass a background investigation.
  • No felony, theft, or fraud convictions.
  • New employees must complete the Associate in Insurance (AINS) designation within six months from the end of the 90-day evaluation period to be eligible for advancement and incentive compensation.
  • For continued employment, employees must complete an elective course and six hours of professional development within 12 months after the end of the 90-day evaluation period.
  • Ability to work independently, organize resources, and establish priorities to meet strict timelines.
  • Strong interpersonal and communication skills along with the ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of quality control practices and procedures.
  • Ability to create, compose, and edit written materials.
  • Ability to analyze operational requirements and assess technology and capacity requirements.
  • Ability to exercise independent judgment.
  • Ability to communicate efficiently and effectively both verbally and in writing.
  • Skill in operating various word-processing, spreadsheets, and database software programs in a Windows environment.
  • Practices excellent customer service skills at all times including, but not limited to, addressing customer and employee needs courteously and promptly.
  • Maintains strict confidentiality, quality, and professional standards.
  • Experience working on Agile projects and/or other project management methodologies.
  • Knowledge of AMERIND products and services.
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