Rochester Institute of Technology-posted about 2 months ago
Full-time • Mid Level
Rochester, NY
1,001-5,000 employees
Educational Services

This position is responsible for ensuring that RIT Certified's technology platforms and data insights work together to drive growth, efficiency, and impact. The Business Systems Administrator manages the configuration, integration, and optimization of core platforms including Brightspace (LMS), Modern Campus (SIS), and Element451 (CRM). The role also supports the translation of data into insights that inform student learning, enrollment, business development, marketing, and operations. As both a systems administrator and a data specialist, the Business Systems Administrator ensures that platforms are secure, reliable, and scalable, while also developing the dashboards, metrics, and analysis needed for evidence-based decisions. Through strong collaboration across teams, this role connects technical expertise to organizational priorities, helping RIT Certified deliver operational excellence, drive revenue growth, and expand innovative learning models in collaboration with employer and academic partners.

  • Manages the configuration, integration, and optimization of core platforms including Brightspace (LMS), Modern Campus (SIS), and Element451 (CRM).
  • Supports the translation of data into insights that inform student learning, enrollment, business development, marketing, and operations.
  • Ensures that platforms are secure, reliable, and scalable
  • Developing the dashboards, metrics, and analysis needed for evidence-based decisions.
  • Connects technical expertise to organizational priorities, helping RIT Certified deliver operational excellence, drive revenue growth, and expand innovative learning models in collaboration with employer and academic partners.
  • Bachelor's degree or equivalent experience (any STEM field)
  • 2 years of professional experience in system administration, IT support, or application management
  • Candidates must be eligible to work in the United States.
  • Demonstrated experience configuring, maintaining, and troubleshooting enterprise systems such as LMS, CRM, or SIS platforms (e.g., Brightspace, Element451, Modern Campus).
  • Experience coordinating with IT or vendor support teams to manage updates, resolve technical issues, and optimize system performance.
  • Experience producing clear documentation, training materials, and reports
  • Strong analytical thinking and problem-solving skills, with high attention to detail.
  • Knowledge of modern business intelligence tools.
  • Experience with SQL, APIs, and/or data integration workflows.
  • Ability to work collaboratively across cross-functional teams and shifting priorities.
  • Demonstrated discretion and sound judgment in handling sensitive data and business decisions.
  • Ability to translate business needs into technical solutions and data-driven insights.
  • Working knowledge of data integrations, user management, and workflow automation across connected systems and tools.
  • Familiarity with system security practices, including access controls, permissions, and data privacy requirements.
  • Ability to support reporting and dashboard development, including basic data validation and visualization.
  • Strong organizational and documentation skills, with attention to accuracy and process consistency.
  • Excellent communication and interpersonal skills, with the ability to train and support users across varying levels of technical comfort.
  • Proven ability to manage multiple systems and priorities in a dynamic environment while maintaining reliability and uptime.
  • Commitment to continuous learning and staying current with emerging tools and technologies, including AI and automation that enhance efficiency
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