Business Systems Administrator 1 (On-Site Rancho Cucamonga)

Arrowhead Credit Union Careers • Rancho Cucamonga, CA

4d • Onsite

About The Position

Do you have a passion for technology? Do you enjoy setting up, configuring and maintaining multiple IT systems? Are you excited about giving back to your community? If so, we want to talk to you - we are currently looking for Service Superstars to join our Team! This position administers the credit union’s computer systems, network, peripherals and activities in support of daily credit union operations; maintains overall systems efficiency, manages performance and maintains a secure computing environment; performs installations, maintenance and training for projects.

Responsibilities

• Personally, provides exceptional Member service; uses Service Standards in every work- related interaction.
• Actively participates in meeting the goals of the department and the Credit Union.
• Provides excellent service by using a positive and professional tone to assists callers and Team Members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service.
• Ensures that a smile can be heard on each call.
• Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility.
• Manages multiple systems and workstations, ensuring proper integration of the components with computer systems.
• Researches data security needs and requirements for current and future systems.
• Performs vulnerability analysis for intentional and unintentional systems misuse and identifies appropriate counter measures.
• Assists with establishing, implementing and monitoring of procedures and policies.
• As secondary liaison between users and Information Systems (IS) department, provides on-call consulting advice and technical support to various users/client organizations in regard to specific operational/application issues that are outside the capability of the Information Systems Helpdesk; maintains ownership of system operations problems; resolves if possible or manages immediate resolution process.
• Researches/evaluates/installs/configures all computer/network hardware, systems software including operating systems and communications products, cloud computing, and AI; coordinates implementations with third party vendors and supports representatives as needed; serves as a liaison between vendors and other departments on technology related projects.
• Develops/implements various training and instruction programs for users on the use of operating systems, networking, applications and databases.
• Evaluates new projects and proposes systems for feasibility and cost effectiveness; makes recommendations for implementation to management.
• Takes lead role in analyzing, planning and implementing projects including software, in-house development, hardware and networks to provide new products and services to members of the credit union and to improve the effectiveness of service delivery.
• Maintains documentation on computer, peripheral, communication equipment, software, cloud computing, and AI for disaster recovery and business resumption purposes; assists with annual testing of the Disaster Recovery Plan; makes recommendations on functionality and/or logistical issues related to disaster recovery.
• Performs capacity planning and tuning of systems to assure maximum availability and optional utilization; directs/assists with hardware and software upgrades as needed.
• Develops project scope and timeline documents for individual projects.
• Stays current with evolving trends in information technology, networking, server, Personal Computer (PC) software and hardware, application development, cloud computing, AI, and the internet.
• Provides guidance and assistance on technical skills to other IS staff.
• Regular and predictable attendance and punctuality.
• Maintains a working knowledge of Bank Secrecy Act (BSA), Anti-Money Laundering (AML) and Office of Foreign Asset Controls (OFAC) laws/regulations applicable to area of responsibility and complies with all laws/regulations.
• Other duties as assigned and deemed necessary by Supervisor to achieve the goals of the department and the Credit Union.

Benefits

• Weekly pay
• 401K Retirement Savings Plan with company match
• Paid time off accruals begin upon hire, 15 paid vacation days (and increases with tenure!) , 11 paid holidays annually
• Paid sick leave
• Company-provided life insurance at twice your annual salary
• Financial Education Programs
• DoorDash DashPass

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees