Business System Support Administrator (INTERNAL Only)

Aspirion Health Resources • Columbus, GA

265d • $60,000 • Remote

About The Position

Aspirion is seeking a Business System Support Admin to serve as the frontline resource to support users of our proprietary healthcare software solutions. The ideal candidate brings a blend of operational and technical troubleshooting skills, healthcare systems knowledge, and excellent communication abilities. Experience with Revenue Cycle Management (RCM) systems or healthcare information workflows is highly desired. You will diagnose and resolve operations reported issues and relay feedback to data engineering and product, support and maintain client and payor system configurations, and manage internal support workflows and dashboards to ensure visibility across stakeholders.

Requirements

• Working knowledge of healthcare data systems, billing workflows, or claims management software is a strong plus
• Solid technical troubleshooting skills in a software/SaaS environment
• Familiarity with support tools such as Azure DevOps, Jira, or similar is a plus
• Basic understanding of database queries (e.g., SQL) and the ability to read application logs is a plus
• Excellent communication and customer service skills, with an ability to translate technical details for non-technical users
• Strong organizational skills with experience managing information flow, ticket queues, and reporting dashboards
• Understanding of HIPAA and data security best practices in a healthcare technology setting

Nice To Haves

• Experience in system administration, business operations support, or a technical support role, preferably in a healthcare software or RCM environment

Responsibilities

• Serve as the primary point of contact for software-related support inquiries, triaging and resolving issues efficiently through tickets, chat, and calls
• Provide timely and professional responses to end users regarding platform functionality, workflows, and technical behavior
• Collaborate with data engineering and product teams to escalate and clarify more complex issues, offering detailed documentation and analysis to aid resolution
• Maintain and manage internal ticketing systems, support dashboards, and visibility tools to ensure smooth information flow across teams
• Build, maintain, and distribute technical documentation, knowledge base articles, and FAQs for internal and external use
• Assist with software onboarding for new users by providing technical training and walkthroughs where needed
• Identify patterns in support requests that may point to product issues or gaps in user training, and proactively suggest improvements
• Ensure support processes meet service level expectations and align with compliance and data privacy standards, including HIPAA where applicable
• Maintain client and payer-related configurations, including Health Insurance names, addresses, and other operational settings

Benefits

• Unlimited opportunities for advancement
• Full benefits package, including health, dental, vision and life insurance upon hire
• Matching 401k
• Competitive salaries
• Incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree