Business Support, Customer Service

JLL•Atlanta, GA

2d•$21•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Job Summary This role will be responsible for monitoring various technology systems supporting facility operations. They will respond to incoming calls, emails, and web requests from various stakeholders, dispatching work orders to the operations team all in a timely manner. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals. This individual plays an integral part of the facility operations team, monitoring various systems across our operations, responding to triggered alerts, and dispatching work orders to the operations team all in a timely manner. They will also respond to incoming calls, emails, and web requests from various stakeholders. In addition, this individual will actively demonstrate commitment to providing excellent customer service and representing JLL’s Mission, Values, and Goals in all interactions with internal and external customers. This individual must be computer savvy, know how to escalate emergency issues, and engage in a collaborative and dynamic work environment. In Addition, this individual's responsibilities will entail: Research required information using available resources Identify and escalate priority issues Identify areas of opportunity and utilize skill/knowledge to suggest improvements Route calls to appropriate resources Complete all assigned callbacks Monitor telephony queue time data to maximize productivity. Provide accurate, timely client work orders which result in highly satisfied customers Adhere to the business unit specified client-driven standards. Complete data entry using multiple work request applications Maintain individual productivity statistics/performance metrics Strong organizational and management skills Ability to multi-task and work both in a team and independently Ability to function effectively in a dynamic work environment Excellent interpersonal skills; strong emphasis on customer service Excellent business writing and verbal communications Strong analytical ability Detail-oriented

Requirements

Strong organizational and management skills
Ability to multi-task and work both in a team and independently
Ability to function effectively in a dynamic work environment
Excellent interpersonal skills; strong emphasis on customer service
Excellent business writing and verbal communications
Strong analytical ability
Detail-oriented
Associates degree in facilities management, building, business or other related field
Years of relevant experience preferred
2+ years’ experience with Facility or Property Administration preferred
Superior customer service skills and orientation
Ability to maintain professionalism at all times under stressful situations
Ability to plan and manage work under time constraints
Ability to multitask and work without direct supervision
Proficient in MS Office, and possess strong written, verbal and people skills
Strong organizational skills and collaborative style

Responsibilities

Research required information using available resources
Identify and escalate priority issues
Identify areas of opportunity and utilize skill/knowledge to suggest improvements
Route calls to appropriate resources
Complete all assigned callbacks
Monitor telephony queue time data to maximize productivity.
Provide accurate, timely client work orders which result in highly satisfied customers
Adhere to the business unit specified client-driven standards.
Complete data entry using multiple work request applications
Maintain individual productivity statistics/performance metrics