Business Support - Sr Fleet Administrator

About the position

The Business Support - Sr Fleet Administrator provides specialized daily support for the U.S. Roche Diagnostics fleet-eligible organization, consisting of over 2,000 vehicles across the United States and Diagnostics sites. The Fleet Program Specialist is responsible for ensuring operational excellence and compliance through data-driven analysis, stakeholder collaboration, and supplier performance management. This role also plays a key part in upholding quality management standards and contributes to organizational goals through continuous improvement initiatives and daily operational excellence.

Responsibilities

• Partner with leadership and business units to improve performance and employee satisfaction.
• Manage supplier performance to drive year-over-year improvements.
• Lead strategic projects to enhance efficiency, cost-effectiveness, and service delivery.
• Analyze operational data and trends to identify and act on improvement opportunities.
• Maintain compliance monitoring systems and reporting tools.
• Investigate system and program issues, recommend and implement solutions.
• Introduce and support new technologies that improve cost-efficiency and the user experience.
• Deliver policy and procedure training to new hires and provide ongoing education.
• Conduct in-person training sessions and present at stakeholder meetings across the U.S.
• Develop and administer annual surveys to capture feedback and inform future initiatives.
• Review and validate third-party billing for accuracy prior to payment.
• Support Regional Administrative Services in other team areas such as travel operations.
• Generate ad hoc reports and respond to data requests.

Requirements

• 5+ years of experience in customer service, fleet operations support, or expense reporting; or an associate's degree with equivalent experience.
• Strong analytical capabilities, capable of identifying areas for improvement and leading cross-functional initiatives.
• Proven track record in cost reduction, fleet optimization, and vendor management.
• Knowledge of Accounts Payable processes and general financial principles.
• Strong financial and business acumen with data analysis capabilities.
• Deep understanding of fleet-related business processes and best practices.
• Proven ability to solve complex problems independently and deliver results.
• Skilled in managing multiple tasks in a fast-paced, cross-functional environment.
• Excellent written and verbal communication skills.
• Intermediate to advanced proficiency in Microsoft Excel and other enterprise software systems.

Benefits

• Discretionary annual bonus based on individual and Company performance.