Business Support Services Supervisor

Ball State University • Muncie, IN

377d

About The Position

The Business Support Services Supervisor at Ball State University Libraries is responsible for overseeing the daily operations of the Business Support Services unit. This role involves facilitating user access to library services, managing funds collected from public access machines, and ensuring effective communication regarding facilities issues. The supervisor will also maintain asset tracking and space imaging using AutoCAD software, while fostering a collaborative and inclusive work environment.

Requirements

• Bachelor's degree from an accredited university by date of employment.
• At least two years of related experience; supervisory experience.
• Strong computer skills with Microsoft applications.
• Strong oral and written communication skills.
• Authorization to work in the US.

Nice To Haves

• Bachelor's degree in Business or related field.
• Experience with building management, fund management, and photocopy, microform, and duplicating equipment.
• Experience with AutoCAD software.

Responsibilities

• Plan and direct supervision for the library business support operations, including fund management, support equipment, mail, materials receiving/shipping, and facility problems.
• Coordinate and communicate with Facilities Planning and Management personnel and outside maintenance firms on facility and custodial problems, involving regular inspections of the facility for potential issues.
• Manage inventory database and AutoCAD floor diagrams for public-use furniture and equipment; inspect and maintain public area setup to ensure accessibility and comfort for library guests.
• Maintain and track facility work orders and move requests for Bracken Library and branches by monitoring progress through completion; follow up with Facilities as needed.
• Create, implement, and oversee maintenance procedures and databases for physical property and chemical inventories in the University Libraries regarding asset classification and control, inventory, storage, receipt, and distribution, and MSDS chemical data sheets.
• Account, administer, and safeguard all funds relating to coin-op revenue, bill changers, and debit cards.
• Assign and review work, orient and train staff, and make recommendations in all areas related to supervision, including interviewing and selection, compensation, discipline, performance appraisal, and training and career development of the Business Support Services Assistants.
• Assign and review work, orient and train student employees, and make recommendations regarding interviewing and selection, performance appraisal, and discipline; manage student budget and prepare projections; prepare weekly schedule for student employees and arrange for substitutions.
• Provide input, adhere to, and implement all library policies and procedures regarding funds, equipment, mail, materials received/shipped, and facility problems.
• Perform other related duties as assigned.

Benefits

• Generous paid time off and 10 paid holidays.
• University-funded retirement programs.
• Medical and prescription plans.
• Dental insurance.
• Flexible spending and health savings accounts.
• Tuition discounts for eligible employees, their dependents, and spouse.
• Paid parental leave.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 10,001+ employees