Business Support Officer

Mater • Town of Newstead, NY

5d • Onsite

About The Position

Mater Group are looking for a Business Support Officer to join our Finance team!
This permanent, full-time role is based at Mater Newstead and will provide
first‑line technical assistance and guidance to Mater end users of the Finance
and Operating Systems (FOS) platforms.

Salary range: $46.96 - $51.73 per hour
[https://www.ato.gov.au/tax-rates-and-codes/key-superannuation-rates-and-thresholds/super-guarantee] and access
to not-for-profit salary packaging up to $15,900
[https://account.smartsalary.com.au/benefits-available?ercode=MML]  + access to
many staff benefits! 
[https://www.mater.org.au/group/careers/working-with-mater]

You will be responsible for resolving issues, managing service requests, and
supporting user adoption and effective use of the underlying systems, with the
core ERP being Microsoft Dynamics 365 Finance and Supply Chain Management.

Requirements

• Tertiary Qualification /diploma in accounting and /or Information Systems or related field.
• 3+ years of progressive experience in a Financial Systems function or related field.
• Strong working knowledge of Microsoft D365 Finance & Supply Chain Management and other finance systems.

Nice To Haves

• ITIL certification (highly desirable).
• Microsoft certifications in Dynamics 365 FinOps (highly desirable).

Responsibilities

• Act as the central point of contact for FOS users, receiving, recording & resolving incidents and service requests via various channels (ITSM ticketing tool, email, phone, web).
• Process tickets in line with agreed Service Level Agreements, including new or modified user access requests, amendments or closures of financial dimensions, and general user queries.
• Maintain and contribute to the development of process documentation for all systems and workflows managed by the FOS Team.
• Interpret financial data such as financial reports, merchant statements, and ledger transactions to support troubleshooting, issue analysis and assisting in the company’s month end financial close processes.
• Deliver training or walkthroughs for new features, processes, or system changes to ensure users understand updates and best practices.

Benefits

• Increase your take-home pay with generous salary packaging options, including meal and entertainment benefits
• Grow your career with access to industry-leading training and professional development through Mater Education
• Wellbeing support through our Employee Assistance Program and on-site pastoral care teams
• Access a range of health and wellbeing services with a corporate discount on private health insurance
• Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
• Stay active with unlimited access to discounted gyms via the Fitness Passport program
• Convenient, discounted on-site parking
• Enjoy great food with reduced prices at our campus cafés and coffee spots
• Join Queensland’s Largest and Most Innovative Not-for-Profit Healthcare Team.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees