Business Support Officer - Cultural Venues

Hobsons Bay City Council•Williamstown, NJ

19h•Hybrid

About The Position

In this exciting, people focused administration role supporting Hobsons Bay City Council’s cultural venues, the Business Support Officer plays a vital role in coordinating bookings, supporting venue operations and delivering high quality customer service to hirers, patrons and community groups, helping ensure Council’s cultural spaces are welcoming, well run and fully utilised. This is a great opportunity for you to thrive in a varied, hands on role, and contribute to a team that makes Hobsons Bay a vibrant and connected community. You'll be primarily based at the Williamstown Town Hall, and may require occasional weekend or after hours availability in support of venue operations.

Requirements

Experience in administration, business or operations support
Strong organisation, attention to detail and time management skills
Clear written and verbal communication with diverse customers and stakeholders
Proficiency in Microsoft Word, Excel and Outlook
Understanding of venue operations, bookings systems and customer service standards
National Police Record Check
Working With Children Check (WWCC)
May be required to undertake a Pre-Employment Medical Check
Must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full unrestricted working rights

Nice To Haves

Experience in arts/events (preferred)

Responsibilities

Providing high quality administrative and operational support to cultural venues
Managing venue bookings, correspondence, payments, bonds and refunds
Maintaining accurate records, registers, financial transactions and reporting
Liaising with hirers, suppliers, staff and contractors to support venue operations
Supporting customer service, box office activities and casual staff on site

Benefits

Hybrid working flexibility
Newly renovated & spacious office facilities
Location in the centre of Altona close to public transport, cafes and parks
End of Trip Facility offers bike storage and shower facilities
Exclusive staff access to our Employee Assistance Program
Wellbeing programs
Discounted local gym membership
Reflexology sessions
Meditation, Yoga & Circuit classes
Walking & social clubs
Ongoing professional development support
A team that’s shaping a brighter future, working together to create a sustainable, thriving community for generations to come