JPMorgan Chase & Co.-posted 26 days ago
Full-time • Mid Level
Plano, TX
5,001-10,000 employees
Credit Intermediation and Related Activities

Join our team where you'll play a key role in supporting day-to-day business operations and driving process improvements. We value your ability to collaborate across teams, solve problems, and deliver impactful solutions in a dynamic environment. As a Business Support Manager in Commercial & Investment Bank (CIB), you will provide essential business administration and control support, partnering with senior management and cross-functional teams. You'll help ensure smooth onboarding, process controls, and risk mitigation while contributing to strategic initiatives. Your work will help maintain a high-performing, compliant, and collaborative business environment.

  • Manage employee onboarding, offboarding, and transfers for CIB business functions
  • Request applications and market data services to support business needs
  • Provide solutions and triage day-to-day issues by coordinating with relevant partners
  • Act as liaison with project management for technology and facility upgrades, and intern onboarding
  • Serve as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocations
  • Review and certify physical floor access for employees
  • Enforce a dynamic control and compliance environment, driving continuous risk mitigation in business processes
  • Ensure effective business and process controls are maintained across all functions
  • Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management
  • Provide guidance and support to drive the agenda for business operations
  • Minimum 2 years of related experience in business administration or support
  • Proficient in Microsoft Office (Excel, Word, PowerPoint)
  • Strong verbal and written communication skills with a professional demeanor
  • Independent problem-solving abilities and mature judgment
  • Ability to work under pressure, prioritize multiple assignments, and complete tasks efficiently
  • Excellent relationship-building skills and ability to influence others
  • Organized self-starter who consistently meets deliverables
  • Ability to work effectively in a team and adapt to diverse working styles
  • Comfortable leading initiatives and collaborating with senior leadership
  • Customer service or client-facing experience
  • Experience in move management or facility operations
  • Familiarity with cost allocation and business controls
  • Exposure to project management or strategic initiatives
  • Ability to drive process improvements in a dynamic environment
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