Business Support Management
About The Position
Join our team where you'll play a key role in supporting day-to-day business operations and driving process improvements. We value your ability to collaborate across teams, solve problems, and deliver impactful solutions in a dynamic environment. As a Business Support Manager in Commercial & Investment Bank (CIB), you will provide essential business administration and control support, partnering with senior management and cross-functional teams. You'll help ensure smooth onboarding, process controls, and risk mitigation while contributing to strategic initiatives. Your work will help maintain a high-performing, compliant, and collaborative business environment.
Requirements
- Minimum 2 years of related experience in business administration or support
- Proficient in Microsoft Office (Excel, Word, PowerPoint)
- Strong verbal and written communication skills with a professional demeanor
- Independent problem-solving abilities and mature judgment
- Ability to work under pressure, prioritize multiple assignments, and complete tasks efficiently
- Excellent relationship-building skills and ability to influence others
- Organized self-starter who consistently meets deliverables
- Ability to work effectively in a team and adapt to diverse working styles
- Comfortable leading initiatives and collaborating with senior leadership
Nice To Haves
- Customer service or client-facing experience
- Experience in move management or facility operations
- Familiarity with cost allocation and business controls
- Exposure to project management or strategic initiatives
- Ability to drive process improvements in a dynamic environment
Responsibilities
- Manage employee onboarding, offboarding, and transfers for CIB business functions
- Request applications and market data services to support business needs
- Provide solutions and triage day-to-day issues by coordinating with relevant partners
- Act as liaison with project management for technology and facility upgrades, and intern onboarding
- Serve as a conduit to multiple groups and business teams; maintain floor plans, oversee move management, and review cost allocations
- Review and certify physical floor access for employees
- Enforce a dynamic control and compliance environment, driving continuous risk mitigation in business processes
- Ensure effective business and process controls are maintained across all functions
- Participate in and occasionally lead strategic initiatives and ad hoc projects within Business Support Management
- Provide guidance and support to drive the agenda for business operations
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
