Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for managing diverse administrative functions usually for a very large, complex department or business unit. Key responsibilities may include managing financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Job expectations include consulting with senior management to define and manage projects that encompass and impact many associates. Within Global Technology, the Business Support Manager (BSM) role varies to support each organization within Consumer, Business & Wealth Management Technology. The BSM will enable business operations and planning, including, activities and routines to support financial management, workforce and resource management, portfolio oversight, executive leadership routines, communications, employee engagement, workspace governance and organizational health. The successful candidate must be able to operate effectively and efficiently in a fast-paced environment, enthusiastically adjusting to changing demands and moving with a sense of urgency. Role requires an ability to quickly understand the environment and connect the dots to optimize the business and employee experience. Responsibilities: BSM supports the day-to-day business operations of the technology organization. Supports business activities including resource forecasting, requisition/hiring management (resource strategy), personnel processes, workspace governance, engagement activities, communication and articulates risks and opportunities to forecast. Coordinates monthly and quarterly forecasting process and reporting in partnership with Finance, managers, portfolio and program managers and other business support leaders. Supports and coordinates effective executive operating rhythms, overseeing the logistics, preparation of relevant materials and talking points for SLT meetings, business reviews, off-sites, etc. Assist Executives for the full range of engagements with peers, senior leaders and business partners (as needed). Coordinate within aligned team(s) to ensure alignment with objectives and manages routines and requests. Partner with aligned team(s) on managing their financials, ensuring visibility of progress against objectives and tracking decisions/approvals to forecast changes. Support strategies to effectively manage spend, ensuring the proper blend of resources (FTE, GBS, Contractor & Consulting), manage tenure, and governance of staff ramps. Deliver consistent communication and engagement plans for the executives and aligned team(s) supported. Understand the linkage of programs and projects to business strategy and portfolio priorities. Required Qualifications: 2 or more years of experience in business operations and management in a complex organization supporting senior leaders. Strong analytical, business management and organizational skills with a focus on attention to detail and ability to handle sensitive business information. Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency. Excellent written / verbal communication skills and executive presence. Strong MS Office skills, especially Excel and PowerPoint. Technical experience with workforce and financial management tools (WMP, Fieldglass, PMMT, etc.). Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities. Proven ability to develop executive ready communications and presentations that synthesize data and tell the story. Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable. Desired Qualifications: Prior experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination. Analytical skills, with an investigative mindset and ability to use data to enhance efficiency and develop reporting to drive business insights. Partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels. Experience managing multiple projects and adjusting to changing deadlines. Presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way. Self-starter, high energy, and detail oriented; ability to work with minimal supervision. Skills: Analytical Thinking Business Acumen Change Management Collaboration Conflict Management Decision Making Executive Presence Financial Management Influence Process Effectiveness Project Management Resource / Workforce Management Result Orientation Risk Management Stakeholder Management Strategy Planning and Development Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NJ - Pennington - 1500 American Blvd - Hopewell Bldg 5 (NJ2150) Pay and benefits information Pay range $96,000.00 - $140,800.00 annualized salary, offers to be determined based on experience, education and skill set. Discretionary incentive eligible This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity. Getting started Regardless of the position you are interested in, the starting points to building your resume are the same: 1. Determine the job or types of jobs you want to do and research their responsibilities and qualifications. 2. Think about why you can do the job and make a list of your skills that are relative to the job. 3. Identify experiences or accomplishments that show your proficiency in the skills required for the job. 4. Summarize your abilities, accomplishments and skills into a brief, concise document. Considerations when writing a resume • Do be brief. Resumes should be 1-2 pages in length. • Do be upbeat and active in your wording. • Do emphasize what you have done clearly and concretely. • Do be neat and well organized. • Do have others proofread and critique your resume. Spell check. Make it error free. • Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible. • Don't be dishonest, always tell the truth about yourself in the most flattering light. • Don't include salary history or requirements. • Don't include references. • Don't include accomplishments that do not support your professional goals. • Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.) • Don't use italics, underlining, shadows or other fancy treatments. Seven steps to a successful interview 1. Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview? 2. Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available? 3. Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight. 4. Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down. 5. Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks. 6. Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease. 7. Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage. Pay Transparency - https://careers.bankofamerica.com/en-us/pay-transparency Privacy Statement - https://careers.bankofamerica.com/en-us/privacy-notice