Business Support Manager II - Global Wealth & Investment Management

Bank of America • Pennington, AL

2d • $98,000 - $172,200 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope, often requiring associates in one or more location. Functions managed may include: financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects, associate training, service quality, process improvement, business continuity, or communication. Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements. Requires a thorough knowledge of the department or business units functional area or products. Working knowledge of general bank policies, programs and procedures and financial/accounting practices. Generally has full management responsibility over a relatively large team and may manage one or more levels of managers. Leads the support/administrative functions for a somewhat large department usually at a local level. Responsibilities may include budget analysis and recommendations, operations analysis, identification and resolution of work flow issues, associate training, service quality, process improvement. Resolves personnel, audit and/or budget issues by researching and analyzing unusual problems, administers bank programs and policies and provides interpretation to department. Requires an in-depth knowledge of bank policies and programs and of the departments functional operations. May direct workflow activities.

Requirements

• 3+ years in credit related roles
• Attention to Detail
• Planning
• Prioritization
• Adaptability
• Collaboration
• Problem Solving
• Facilities Management
• Oral and Written Communications

Nice To Haves

• 5+ years in credit related roles

Responsibilities

• Identify, lead, and drive change across the GWIM Credit platform.
• Identify, document, and quantify process improvement opportunities
• Manage initiatives across a range of formal issues (Audit, GCOR, Self-Identified) and informal issues (just-do-it projects, process enhancements)
• Provide subject matter expertise on various processes and controls
• Support team with various business support functions to allow for better alignment of resources
• Partner with Data Analytics teammates to develop the reporting and dashboards needed to provide visibility into the process and maintain sustainability

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees