Business Support Manager II - GAOO Business Management

Bank of America • Fort Worth, TX

123d

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Requirements

• 5+ years of experience in business support and/or risk management in a complex organization supporting senior leaders.
• Strong analytical, risk management and organizational skills with a focus on attention to detail.
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
• Ability to think strategically across the organization to identify opportunities to improve overall performance efficiency.
• Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently.
• Excellent written / verbal communication skills and executive presence.
• Advanced/Expert MS Office skills, especially Excel and PowerPoint.
• Time management skills with ability to manage and prioritize competing priorities.
• Ability to develop comprehensive plans around key organizational priorities and ensure all accountable parties understand respective roles/responsibilities and are held accountable.
• Ability to handle sensitive business information.

Nice To Haves

• Experience handling multiple facets of an end-to-end business: financial management, project management, governance, operations and technology management, and executive routine coordination.
• Strong partnership and relationship management skills; ability to work and effectively communicate across functions and organizational lines/levels.
• Experience managing multiple projects and adjusting to changing deadlines.
• Presentation skills and the ability to present key messages, effective recommendations, and information in a clear, concise, insightful, and influential way.

Responsibilities

• Manages diverse administrative functions usually for a very large, complex department or for a complete line of business that may be regional or national in scope.
• Functions managed may include financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, and coordination of certain projects.
• Consults with senior management in evaluating current methods and developing strategies to implement changes and improvements.
• Responsible for managing day-to-day Global AML Onboarding Ops operational business support including key routine planning, business reviews, and executive ad-hoc requests.
• Support annual GAOO performance activities inclusive of priority and goal development and support of executive mid-year and end of year assessments.
• Lead the Global Records Management (GRM) program across GAOO teams inclusive of coordination of periodic adherence activities and records-related procedure development/end user training.
• Manage and oversee Business Continuity, Resiliency and Events Response activities globally.
• Coordinate business continuity annual/periodic activities across GAOO.
• Coordinate Global Operations requests inclusive of contributions to offsites/market visits, town halls support, travel and side by side tracking, and COO Integration Forum deliverables.
• Coordinate execution of HR deliverables including Job Code Architecture, Workplace Excellence, Mandatory Time Away, and Enterprise Management Development Series reporting.

What This Job Offers

• Job Type: Full-time
• Education Level: Bachelor's degree