Business Support Manager I

Citizens Bank • Johnston, RI

405d • $65,000 - $75,000

About The Position

The Business Support Manager I at Citizens Financial Group is responsible for coordinating and managing the day-to-day operations of the Infrastructure area within Citizens Private Wealth. This role involves overseeing activities such as facilities management, budgeting, and strategic business planning while ensuring a high level of client service. The incumbent will work closely with various business areas to support operational needs and facilitate change management initiatives.

Requirements

• Bachelor's Degree preferred.
• 1-5 years of experience with core banking platform support required.
• 1+ years of experience gathering and adapting information for business needs.
• Experience leading process improvement work and complex reporting.
• Strong written and verbal communication skills.
• Experience with SS&C and/or InnoTrust preferred.
• Experience in banking and wealth/money management preferred.
• Point knowledge/administration is a plus.

Nice To Haves

• Experience in wealth management or financial services.
• Familiarity with change and release management processes.

Responsibilities

• Coordinate and manage the day-to-day operations of the Infrastructure area.
• Oversee facilities, space planning, and systems development and support.
• Manage budgeting, forecasting, and monitoring of infrastructure costs.
• Collaborate with project managers and business managers to analyze business needs and document requirements.
• Assess information to validate the need for changes and obtain necessary approvals.
• Provide timely responses and updates to a centralized business support mailbox.
• Triaging questions and requests for reports, data, or applications.
• Coordinate with vendors and internal teams to resolve issues effectively.
• Produce weekly, monthly, and quarterly reports and reconciliations as assigned.
• Post content and communications, and develop new libraries and information architecture.

Benefits

• Competitive pay
• Comprehensive medical, dental, and vision coverage
• Retirement benefits
• Maternity/paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree