Business Support Group Manager

Ctb-USA • Milford, IN

118d

About The Position

This position oversees the Brock Customer Service Team in Milford and interfaces with Brock dealers, Brock manufacturing, shipping, transportation, vendors to facilitate order administration entry through invoicing and to provide customers with product technical support.

Requirements

• Bachelor's Degree or Equivalent Work Experience
• Excellent written and verbal communication skills
• Self-motivated with strong leadership skills
• Detail oriented

Nice To Haves

• Experience with Proven Results
• Knowledge of Oracle ERP

Responsibilities

• Order entry and Invoicing
• Collaborate with dealers to provide timely delivery of their orders
• Develop in-depth product knowledge to respond to dealer requests
• Provide expertise and guidance to Brock dealers as it relates to our products
• Provide shipping information to dealers
• Leads, mentors, motivates and engages the team to continually grow towards enhanced customer service
• Work closely with credit to ensure prompt release of orders
• Actively participate in activities to improve processes and provide value to customers
• Present an attitude and presence that supports a positive work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree