Business Support Coordinators

Unum • Portland, ME

107d • $36,000 - $62,400

About The Position

The incumbent is responsible for following established procedures and guidelines to provide timely and effective support to Operational Shared Services and the Benefits Center Organizations. Performs basic administrative/operational/customer support/computational tasks. Typically works on routine and patterned assignments.

Requirements

• Any combination of education or experience equivalent to five years disability experience and/or three years administrative experience in support of disability claims.
• Proficiency in all Microsoft Office Programs: Word, PowerPoint, Excel, Access, etc.
• Ability to execute on multiple priorities simultaneously with a high degree of accuracy and quality.
• Strong written and verbal communication skills; ability to effectively and professionally interact and partner with internal and external representatives and resources.
• Superior focus on customer-driven problem solving and service delivery; operates as a highly motivated team player with proven customer service skills.

Responsibilities

• Provide administrative support to Operation Shared Services and the Benefits Center Organizations.
• Gather, compile, and verify information and enter it accurately into documents such as reports, correspondence, vendor portals, and databases.
• Code and sort documents so they can be accurately processed or filed.
• Contact customers to acknowledge appeals, requests, or follow up on claim-related information.
• Complete administrative tasks which include creating digital file copies, entering data, filing claim-related information, and the distribution of incoming and outgoing mail.
• Contact Attending Physicians (AP) to schedule appointments for peer-to-peer physician discussions.
• Draft and send letters to AP offices as needed.
• Send and retrieve claim-related information to/from external partners in support of Independent Medical Examinations (IME) and Designated Medical Officer Reviews (DMO).
• Monitor status of activities to ensure that established regulatory and workflow timelines are achieved.
• Regular contact with 3rd party vendors for follow up or additional information.
• Ensure that all activities are accurately and efficiently documented in Unum's claim system as outlined in existing workflow.
• Adhere to policyholder requirements per Special Handling.
• May perform other duties as assigned.

Benefits

• Health, Vision, Dental
• Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

What This Job Offers

• Job Type: Full-time
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed