Business Support Concierge

JLL•Stamford, CT

5d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: As a Workplace Ambassador at JLL, you'll be the welcoming face of our office, creating exceptional experiences for guests, employees, and visitors while ensuring smooth daily operations. This role combines hospitality excellence with facilities coordination, making you essential to maintaining a productive, welcoming environment that reflects JLL's commitment to outstanding workplace experiences. You'll serve as the central point of contact for office services, managing everything from visitor registration and security access to conference room coordination and facilities support, directly contributing to JLL's reputation for world-class client service and operational excellence.

Requirements

High school diploma or equivalent education
Minimum one to two years of relevant administrative or customer service experience
Demonstrated confidence, responsiveness, and exceptional customer service and relationship building skills
Working knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, mapping software, and database applications
Ability to perform administrative duties while maintaining high levels of professionalism, integrity, and discretion when handling confidential information
Strong multitasking abilities with impeccable attention to detail to ensure accuracy and efficiency in fast-paced environments
Excellent communication skills across various forms with peers, managers, supervisors, external clients, and vendors with minimal daily supervision required

Nice To Haves

Three years of administrative or facilities experience supporting multiple people, preferably in the real estate industry
Working knowledge of audio-visual equipment and conference room technology
Experience with facilities management software systems and work order processing
Background in hospitality or customer-facing roles demonstrating service excellence
Familiarity with security access systems and visitor management protocols
Experience with inventory tracking and office supply ordering processes

Responsibilities

Enthusiastically welcome guests, anticipate their needs, assist with arrival, office orientation, and departure while responding promptly with personal spirit regardless of time or workload
Create memorable experiences through warm, welcoming interactions, proactively addressing guest needs, sharing knowledge of office services and amenities, and helping visitors feel welcomed and productive
Provide daily visitor reports, track all visitors, vendors, visiting employees and guests, coordinate security access, and assist associates with security and access applications
Ensure Employee Bungalow areas including kitchen, dining area, reception area, general spaces, huddle rooms, and print areas remain tidy, clean, and organized at all times
Manage incoming calls for the office business, handle incoming and outgoing courier packages and mail, and prioritize conference room bookings while ensuring rooms are meeting-ready with functioning A/V equipment
Process facilities work orders online, track progress, collaborate with facilities, maintenance, and security teams to ensure proper office functionality including HVAC, lights, cleaning, and doors
Support vehicle registration management, EV user access, new hire and termination tickets, associate moves, additions and changes, and various administrative tasks using work order and space management applications