Business Support Associate

Aston Carter•Bessemer, AL

2d•$20 - $30•Onsite

About The Position

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

Requirements

2+ years of experience in an industrial, manufacturing, or technical sales/service environment.
Strong organisational skills and attention to detail.
Proficiency with Microsoft Office, especially Excel and Outlook.
Excellent verbal and written communication skills.
Proven ability to manage multiple priorities and work independently once trained.

Nice To Haves

Experience using Microsoft CRM and Power BI for tracking.
Familiarity with ERP systems, particularly WebERP or similar.
Prior experience supporting field sales or industrial customers.
Comfort with collections and A/R follow-up is a plus.

Responsibilities

Build and maintain strong relationships with industrial and OEM customers, ensuring loyalty and long-term satisfaction.
Proactively identify opportunities to support customer operations and promote product solutions.
Maintain detailed, accurate customer information and activity records in the CRM system.
Respond promptly and professionally to customer inquiries via phone, email, and other channels.
Provide accurate quotes, process orders, and confidently answer product or application questions.
Translate technical needs into effective product recommendations, leveraging industrial experience.
Monitor and communicate account receivables and payment statuses where applicable.
Enter and manage orders accurately using WebERP and internal platforms.
Confirm pricing, terms, lead times, and product details to ensure error-free order fulfilment.
Collaborate with logistics and production teams to ensure timely shipment and delivery.
Identify and suggest process improvements that enhance order flow and customer satisfaction.
Work closely with sales engineers, outside reps, and corporate personnel to deliver seamless service.
Coordinate between departments to resolve issues quickly and efficiently.
Support territory managers and participate in projects that promote customer engagement and retention.
Maintain a positive, solutions-oriented approach in every customer interaction.
Communicate clearly, concisely, and respectfully across teams and time zones.