Business Support Assistant IV

Canon U.S.A., Inc. • Melville, NY

1d • $28 - $42 • Hybrid

About The Position

Canon U.S.A., Inc. in Melville, NY is currently seeking a Business Support Assistant IV (Assistant, Business Support IV). The Business Support Assistant IV will be responsible for advanced order processing of internal, domestic, and export transactions impacting revenue recognition within a shared service operation spanning multiple sales channels. This position primary role will allow the ideal candidate to utilize their Bilingual skills (Spanish/English) in support of our Latin Order Operations in a team environment. This position is full time and offers a hybrid work schedule requiring you to be in the office Mondays, Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Requirements

• HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience
• MS Office experience
• Communication skills is required

Nice To Haves

• Bilingual Spanish is preferred

Responsibilities

• Works closely and collaborates with Sales Contract Administration, Sales Support, and Business Planning to promptly resolve issues related to chargebacks and overall order processing.
• By integrating various operational functions, this position ensures maximum efficiency and effectiveness across processes.
• Verifies available inventory, product pricing, and enters order adjustments into the system, along with other charges in a timely manner
• Checks for back orders and partial shipments
• Assists clients with inquiries, resolves problems, and complaints
• Ensures follow up on the order processing cycle
• Reviews the status of orders by checking sales reports, daily reservations, shipping deadlines, monthly closings, daily emissions and allocations
• Requests special shipping instructions if necessary, to ensure immediate emissions/delivery and coordinating with the Logistics Department
• Coordinates with Account Executives as to the status, requirements, conditions, funds verification, and credit limits of distributors

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag!
• Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED