Business Support Analyst (Enterprise Litigation)

USAA • San Antonio, TX

2d • Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity We are currently seeking a talented Business Support Analyst on our Enterprise Litigation team at our USAA corporate headquarters location. As a dedicated Business Support Analyst, you will support and enable the business by analyzing and evaluating relevant routine business data, information, metrics and process to identify opportunities and solutions to business plan development and optimization of business operations. Responsible for supporting key functions and providing recommendations to achieve current and future business strategy needs/objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be located at our corporate office in San Antonio, TX.

Requirements

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 2 years of business support experience in an analyst capacity supporting business planning initiatives and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Proficient level experience in a wide-variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.

Nice To Haves

• Three years of in-house experience with chief legal office operations with an insurance or other financial services company.
• Extensive experience with process management or ownership to include process improvement project implementation, process documentation, and training users on process changes.
• Extensive experience with civil litigation as a legal assistant or paralegal.
• US military experience through military service or a military spouse/domestic partner.

Responsibilities

• Provides operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Organizes and defines parameters of assigned projects and assembles relevant data for said project(s).
• Validates information and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Gathers information, analyzes data and trends, identifies root causes, and develops recommendations to improve business operations.
• Reviews, validates, and/or analyzes reports that function as a control to existing processes.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
• Additionally, our career path planning and continuing education assists employees with their professional goals.
• For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees