Business Support Analyst

Farmers Union Insurance•Jamestown, ND

1d•Hybrid

About The Position

Farmers Union Insurance is seeking a Business Support Analyst to make independent, creative, and technical contributions by identifying end-user business and functional requirements for business solutions, system enhancements, workflow optimization, reporting, and end-user training. This role leverages insurance industry knowledge and an understanding of data flow within relational databases to support new projects, system utilization, and ongoing departmental technical needs. The Business Support Analyst plays a key role in designing, developing, and supporting solutions that align with business strategies and operational goals.

Requirements

Proficiency in Microsoft Office and SQL
Strong technology, analytical, and communication skills
Ability to analyze and resolve problems at both strategic and functional levels
Highly organized, detail-oriented, and able to manage multiple priorities in a deadline-driven environment
Results-oriented with a strong ability to execute large initiatives involving multiple stakeholders
Clear written and verbal communication skills
Excellent time-management and organizational skills
Strong preference for Property & Casual (P&C) insurance industry experience and understanding
Prefer a bachelor's degree in business, information technology, computer science, or a related field (preferred)
Experience in an IT-focused environment beneficial
This position requires the ability to work at a computer for extended periods and communicate effectively with others.
Occasional standing, sitting, and use of office equipment are required.
A valid driver's license and the ability to operate a vehicle may be required for certain job-related duties.

Nice To Haves

Current holder of, or actively working toward, a professional designation (preferred)
Insurance designation preferred

Responsibilities

Pull, distribute, and assist in analyzing company and industry data as requested by stakeholders
Lead the design and development of reporting tools across business functions
Lead management of form and endorsement databases and assist with form design
Support projects that address business and operational needs
Assist with vendor integrations to support internal customers
Assist in the development of training and marketing materials
Participate in system testing, development design reviews, usability studies, status meetings, and walkthroughs
Manage end-to-end delivery of requirements throughout the project lifecycle in alignment with business needs and strategies
Develop an understanding of company testing methods, equipment, and related data and reporting requirements
Analyze system metrics and results to ensure alignment with corporate standards
Perform other duties as assigned