Business Strategy Plan Director - Carelon Services External Growth

Elevance Health • Norfolk, VA

13d • Hybrid

About The Position

Business Strategy Plan Director - Carelon Services External Growth Location: This field-based role enables associates to primarily operate in the field, traveling to client sites or designated locations as their role requires, with occasional office attendance for meetings or training. This approach ensures flexibility, responsiveness to client needs, and direct, hands-on engagement. Alternate locations may be considered. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. The Business Strategy Plan Director will play a critical role in advancing external growth strategy, with a strong focus on pipeline management, sales enablement, and business planning across new market opportunities. This role serves as a key partner to the External Growth leader, supporting end-to-end deal lifecycle activities, including lead generation, pipeline reporting, client pursuit support, and cross-functional business planning initiatives such as Care at Home platform expansion. The ideal candidate will bring a blend of strategic thinking, operational execution, and sales support experience, with the ability to translate data and insights into actionable growth strategies in a fast-paced, evolving environment. How you will make an impact: Understands all aspects of the CareBridge external growth business, including sales pipeline dynamics, and partners with executive leadership to define growth strategy, success metrics, and market expansion priorities. Translates strategy into actionable tactics, including pipeline tracking, deal prioritization, and pursuit execution timelines, ensuring alignment to enterprise growth goals and supporting deals from lead through implementation handoff. Owns and produces critical business planning and reporting deliverables, including pipeline reporting, growth forecasts, business operating reviews, and executive-level presentations to senior leadership. Serves as a central coordinator across cross-functional teams (growth, finance, operations, legal, marketing) to gather inputs, remove blockers, and ensure timely execution of in-flight pursuits and strategic initiatives. Builds and leverages relationships to support complex deal processes, including client pitch preparation, proposal development, contracting coordination, and transition to implementation teams. Identifies opportunities to improve growth outcomes through continuous assessment of pipeline performance, lead generation effectiveness, and process optimization. Leads or supports strategic initiatives such as Care at Home platform development, partnering with enterprise stakeholders to define business structure, pricing, and go-to-market approach. Supports top-of-funnel growth by helping generate and qualify new leads, tracking conversion into active pursuits, and contributing to measurable pipeline expansion goals. Travels to client sites, internal meetings, and growth-related engagements as needed to support deal execution and stakeholder alignment.

Requirements

• Requires a BA/BS degree in a related field and a minimum of 10 years of related experience including prior leadership experience and 3 years of strategic planning; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• MBA preferred.
• Focus on strategy, healthcare administration, or business analytics, along with leadership experience in managed care, healthcare services, or payer/provider organizations supporting growth, sales, or market expansion initiatives preferred.
• Experience managing or supporting sales pipelines, including forecasting, reporting, and CRM tools (e.g., Salesforce), combined with experience in government lines of business (Medicare, Medicaid, Duals) and value-based care or value-based contracting models preferred.
• Strong analytical and technical capabilities, including advanced Excel skills, ability to synthesize large datasets into insights, and proficiency in Microsoft Office (Excel, PowerPoint, Word, Teams, Outlook), Power BI, Salesforce reporting, and AI-enabled tools such as SPARK and ChatGPT preferred.
• Proven ability to operate in fast-paced, evolving environments with a player-coach mindset, including project management experience coordinating cross-functional stakeholders (finance, legal, operations, marketing), supporting client-facing activities (pitch decks, proposals, deal execution), and developing executive-level presentations preferred.
• Experience with healthcare service delivery models (e.g., post-acute, palliative, home-based care), strong communication and influencing skills with senior leaders, high attention to detail, and demonstrated agility to manage multiple concurrent priorities and shifting deal timelines, particularly within smaller or scaling teams preferred.

Responsibilities

• Understands all aspects of the CareBridge external growth business, including sales pipeline dynamics, and partners with executive leadership to define growth strategy, success metrics, and market expansion priorities.
• Translates strategy into actionable tactics, including pipeline tracking, deal prioritization, and pursuit execution timelines, ensuring alignment to enterprise growth goals and supporting deals from lead through implementation handoff.
• Owns and produces critical business planning and reporting deliverables, including pipeline reporting, growth forecasts, business operating reviews, and executive-level presentations to senior leadership.
• Serves as a central coordinator across cross-functional teams (growth, finance, operations, legal, marketing) to gather inputs, remove blockers, and ensure timely execution of in-flight pursuits and strategic initiatives.
• Builds and leverages relationships to support complex deal processes, including client pitch preparation, proposal development, contracting coordination, and transition to implementation teams.
• Identifies opportunities to improve growth outcomes through continuous assessment of pipeline performance, lead generation effectiveness, and process optimization.
• Leads or supports strategic initiatives such as Care at Home platform development, partnering with enterprise stakeholders to define business structure, pricing, and go-to-market approach.
• Supports top-of-funnel growth by helping generate and qualify new leads, tracking conversion into active pursuits, and contributing to measurable pipeline expansion goals.
• Travels to client sites, internal meetings, and growth-related engagements as needed to support deal execution and stakeholder alignment.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Director