Business Strategy & Operations Manager

Dialpad•San Ramon, CA

3d•Onsite

About The Position

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. As a Business Strategy & Operations Manager (BSOM), you will partner closely with our Chief Technology Officer (CTO) and the Engineering leadership team to drive operational excellence, strategic execution, and organizational cohesion across Engineering. This is a highly trusted role at the center of a fast-scaling organization, blending executive partnership, organizational leadership, and cross-functional collaboration. This position reports to our CTO and has the opportunity to be based in our San Ramon Office.

Requirements

Experience: 8+ years in business operations, project management, chief of staff, or executive support within scaling tech organizations.
Strategic Partnership: Ability to build cross-functional relationships and act as a liaison between the CTO and the broader organization.
Priority Management: Proven ability to manage complex calendars and logistics while navigating shifting priorities in a fast-paced environment.
Operational Rigor: An innovative mindset focused on turning messy, ambiguous ideas into streamlined, efficient processes.
Communication Mastery: Experience leading meetings and creating executive-level presentations for various audiences.
Initiative: Exceptional project management skills with the ability to anticipate needs and stay three steps ahead.
Technical Fluency: Comfortable navigating the nuances of an engineering organization and partnering with senior engineering leadership.
Technical Tools: Proficiency with Google Workspace and project management tools (e.g., Jira, Asana).

Responsibilities

Thought Partnership: Provide high-level executive support as a trusted partner to the CTO, ensuring seamless synchronization between leadership priorities, strategic workflows, and team needs.
Time & Priority Optimization: Masterfully manage the CTO’s schedule to ensure energy is focused on the highest-leverage initiatives and long-term priorities.
Strategic Communication: Draft internal memos, board decks, and town hall presentations; manage executive presence at conferences and press events.
Logistics & Travel: Oversee complex travel planning and T&E initiatives for the CTO and broader engineering leadership.
Executive Correspondence: Manage the flow of information into the CTO’s office; screen emails, prioritize urgent requests, and ensure timely responses to internal and external stakeholders.
Operational Rhythms: Design and orchestrate the "pulse" of the org, including leadership offsites, Engineering Manager summits, and all-hands meetings.
Process Engineering: Identify bottlenecks in our current workflows and implement scalable systems to fix them.
Strategic Planning: Lead the quarterly planning and OKR setting process for EPD, ensuring goals align with broader business objectives.
Cross-Functional Bridge: Foster deep relationships with Marketing, Sales, and Finance to ensure Engineering operates in a collaborative and integrated manner, never in a silo.
Signature Events: Produce our annual global EPD Hackathon and other high-impact cross-functional meetups.
Logistics Oversight: Partner with the Operations Assistant to ensure all Engineering-specific administrative tasks—from vendor contracts to office space needs for the technical team—are executed with precision.
Budget & Expense Tracking: Assist in tracking the Engineering department’s travel and entertainment (T&E) budget, ensuring compliance with company policy and the efficient use of resources.
People Operations: Partner with HR to operationalize departmental training and documentation, ensuring people programs are seamlessly integrated into the Engineering workflow.
Delegation: Oversee the execution of office operations and event logistics, ensuring high standards are met across the board.

Benefits

We believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success.

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