Business Strategy & Initiatives Manager - Inbound Calling Integration Mgr

Bank of America • Melville, NY

14d • $115,000 - $175,000 • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for supporting the development and execution of strategic initiatives and/or processes aligned to priorities within a functional area and/or business. Key responsibilities include defining, developing, executing, monitoring, and/or refining strategic initiatives and processes in close collaboration with key stakeholders and internal partners. LOB Specific Description: This job is responsible for leading operations of a highly complex environment, connecting with line of business partners to grow the business responsibly while driving operational excellence. Key responsibilities include building and executing business initiatives and/or processes, while partnering with line of business stakeholders. Job expectations include developing a cross-channel experience that delivers exceptional client care while innovating cross channel development, managing key performance indicators, and leadership development. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Requirements

• 5+ years experience directly managing a team, preferably in a virtual environment
• Financial Center and or ACS leadership experience
• Active listening, Coaching, Client Service Driven Management
• Proactively builds trusted relationships with key partners/executives
• Communicates strategic business plans and tactical goals to team members
• Ability to be a change agent and work in a fast-paced environment
• Collaborates effectively to build and nurture strong relationships in a matrix environment
• Has the ability to learn and adapt to new information, technology platforms, handle ambiguity and adapt to changing circumstances.
• Demonstrates effective time management skills and the ability to organize, prioritize and perform multiple tasks simultaneously.
• Experience with risk mitigation, operational excellence and process management
• Business Acumen
• Critical Thinking
• Customer and Client Focus
• Result Orientation
• Analytical Thinking
• Collaboration
• Oral Communications
• Stakeholder Management
• Adaptability
• Innovative Thinking
• Planning
• Prioritization
• High School Diploma / GED / Secondary School or equivalent

Nice To Haves

• Experience directly managing a large team in a virtual environment
• Track record of success working in an environment with individual and/or team goals where goals were routinely met or exceeded
• Previous experience in a highly matrixed financial industry
• Bachelor's Degree or equivalent work experience

Responsibilities

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners
• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes
• Develops strategic and tactical plans to drive progress towards business goals and objectives
• Engages with key stakeholders, partners, and business leadership to deliver on business objectives.
• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes.
• Champions organizational vision and values executing consistently to drive business results.
• Reviews and assesses Channel Integration Managers effectiveness through observing coaching and communication tactics to achieve desired results with key metric areas.
• Manages competing business and administrative priorities to optimize productivity, reduce performance variability, and achieve peak performance while influences key partners with a focus on relationship building to achieve desired business results.

Benefits

• This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
• This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED