Business Strategy Analyst – Mid Level – Member Experience Analytics

USAA•Chesapeake, VA

7d•$85,040 - $162,550•Remote

About The Position

Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity As a Business Strategy Analyst focused on Member Experience Analytics, you will define and implement instrumentation for end-to-end member experience analytics. Your responsibilities include designing how member interactions are captured across channels, transforming this data into actionable insights via visualization and reporting. You will collaborate with business leaders to understand business questions, define key performance indicators (KPIs) and the precise data instrumentation requirements necessary to measure them effectively. This role leverages your analytical and data instrumentation design skills to shape member experience with data-driven insights. This role is remote eligible in the continental U.S. with occasional business travel. However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site 4 days per week. Relocation assistance is not available for this position.

Requirements

Bachelor’s Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
4 years experience in data and/or analytics or strategy consulting; OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years experience in data and/or analytics or strategy consulting.
Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights.
Demonstrated experience using data analytics to formulate data-driven insights.
Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics).
Experience in project management.

Nice To Haves

Prior U.S. military service or being a military spouse/domestic partner is highly valued.
Conceptualize, map and design data requirements for cross-channel member experiences.
Translate business questions into metrics that accurately reflect experience performance.
Identify and resolve data integration challenges and discrepancies.
Collaborate effectively with IT, marketing, sales, and operations teams to ensure data instrumentation aligns with business needs.

Responsibilities

Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy.
Evaluates and uncovers strategic insights related to Profit & Loss. performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience.
Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further.
Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience.
Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results.
Translates findings into insights for strategy management and execution.
Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders.
May participate in key stakeholder meetings.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.