Business Specialist

Hmong-American Partnership • Saint Paul, MN

403d • $39,998 - $50,003

About The Position

The Business Specialist at Hmong American Partnership (HAP) plays a crucial role in empowering clients to create, expand, and launch new businesses. This position involves providing personalized support in lending and business operations, ensuring effective communication with clients, and assisting in the underwriting process to minimize risk. The Business Specialist will also engage in community outreach and help implement initiatives that promote HAP's lending services, all while maintaining a culturally sensitive approach to economic development in under-resourced communities.

Requirements

• High School Diploma required.
• Knowledge of the Hmong, Southeast Asian, and other immigrant and refugee cultures, languages, and traditions required.
• Strong computer skills and experience in Office 365 and Microsoft Office, e.g., Word, Excel, PowerPoint, and Teams.
• Excellent written and verbal communication skills when working with clients and community members.
• Ability to work in a fast-paced environment.
• Excellent customer service and conflict resolution skills.
• Demonstrated ability to work and communicate effectively with people of diverse ethnic, economic, and cultural backgrounds.
• Team player.

Nice To Haves

• Experience or interest in entrepreneurship preferred.
• Bachelor's degree in Business, Management, or a similar field desired but not required.

Responsibilities

• Ensure that all appropriate account documentation is obtained and maintained.
• Assist ongoing communication with each loan applicant from the application to the final approval.
• Prepare and review loan closing documents.
• Notify Accounting of delinquent accounts per policy and coordinate efforts across teams to collect on past due balances.
• Inform clients about missing paperwork and payment due dates following the Lending Policy and HAP compliance policies.
• Ensure all past-due accounts receive communications per the current collections policy.
• Record information about the financial status of the client/borrower and the status of collection efforts.
• Coordinate client/borrower engagement activities, e.g., responding to inquiries and requests on accounts, requesting more information from clients, etc.
• Proactively manage client expectations through ongoing communication and regular updates.
• Coordinate with the ECP team to ensure clients experience wraparound support and unified communication regarding their questions and issues.
• Distribute outreach services and materials to promote HAP's lending services and products.
• Promptly return calls from clients, borrowers, and partners.
• Interact with internal and external customers with diplomacy and professionalism during customer contact to achieve high customer satisfaction while handling a high volume of contacts.
• Enter complete and accurate data into Downhome Loan and other software systems to document client communication, such as case notes on all interactions, meetings, payments, and activity related to the lender-client relationship.
• Provide accurate and timely record keeping, data entry, and reporting.
• Assist in the collection of all necessary reporting data to provide accurate, timely, and quality-focused outcomes reporting for stakeholder reports and presentations.
• Other duties as needed to accomplish program goals and outcomes and to meet the strategic objectives of HAP Economic and Community Development initiatives.
• Adhere to all compliance policies and procedures while maintaining a high level of confidentiality following HAP's Privacy Policy.

Benefits

• Competitive hourly wage between $19.23 - $24.04 per hour.
• Full-time position with opportunities for professional development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED