Business Specialist II (Milford)

First Financial Bank • Milford, CT

91d

About The Position

Develops and maintains profitable small business banking relationships within the Consumer Bank by focusing on the holistic and long-term needs of business owners and their business. As a specialist and trusted advisor, responsibilities include identifying needs, recommending deposit, treasury, loan products, negotiating deposit and loan terms, coordinating loan approvals and closings, opening and managing deposit accounts, and referring clients to key partners within the company. In addition, the Business Specialist is tasked with developing core client relationships with existing clients and finding new opportunities for First Financial in the small business segment. Business Specialists manage an existing portfolio of clients, seeks opportunities to work with employees of clients, introduces client to partners as needed, and prospects for new clients through networking and external calling efforts with internal and external partners. Provide training, coaching, and guidance to assigned districts and banking centers to promote the development and growth in the small business segment.

Requirements

• 5-7 years client experience in Retail Banking and/or in the financial services industry with experience working with business owners.
• 5-7 years sales and service experience with previous success in achieving sales and service goals.
• Bachelor's Degree or equivalent experience combination of education and work experience in sales preferred.
• Familiarity with consumer and small business credit.
• Demonstrated success with consultative, needs-based selling.
• Experience working with senior levels of organizations with strategic planning and execution.
• Excellent interpersonal, verbal and written communication, organizational, managerial and project management skills.
• Well-developed customer relations skills; ability to influence without authority.
• Ability to manage multiple tasks/projects and deadlines simultaneously.
• The ability to work well independently with limited direct supervision.
• Strong product knowledge related to consumer and commercial deposits, investments, consumer loans, business loans and treasury management.
• Demonstrated ability to work both independently and as part of a team.

Responsibilities

• Partner with Retail Banking leadership and Business Program Manager to execute against consumer bank strategies and objectives to attract, retain and grow core small business segment relationships.
• Develops and implements strategies/plans to engage districts and markets, establishes behaviors and routines to achieve success in the small business segment.
• Manage, deepen and grow client relationships with a primary focus on business relationships with credit and deposit exposure assigned to the small business segment.
• Initiate and maintain client and prospect contact through timely and relevant contact strategy.
• Establish personal sales plans/strategies for assigned districts and region to achieve success in the small business space.
• Coordinate new loan origination requests, conduct loan closings, and open new Small Business Banking deposit account relationships.
• Support Business Program Manager and Retail Leadership by consulting with other Small Business Bankers and Banking Center teams.
• Serve as a liaison and knowledge resource for financial center teams and associates.
• Assist program manager with providing leadership, feedback and guidance within the small business segment.
• Participate in bank marketing and sales promotions focused on the small business segment.
• Comply with all bank, loan and regulatory guidelines and policies.
• Identify and develop the small business client segment book of business.
• Function as client's personal trusted advisor by adding value and building deep client relationships.
• Participate and lead in the First Financial Bank Experience.
• Consistently meet or exceed sales and referral goals as set by management.
• Provide coaching and feedback to the financial center teams.
• Hold periodic meetings with district and market leadership.
• Create powerful strategic partnerships with internal and external partners.
• Leverage connections within the communities assigned to actively market campaigns, promotions, and products.
• Accountable for performance of the district and region from a small business development perspective.
• Be knowledgeable and proactive with assisting clients seeking an SBA loan.
• Adhere to all compliance and regulatory procedures.

Benefits

• Relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing.
• Incentive eligibility for all roles except Co-Op, Intern, or Student positions.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees