Business Solutions Specialist

Ally Logistics • Grand Rapids, MI

31d • Onsite

About The Position

Our Technology team is looking for a Business Solutions Specialist with a focus on our carrier operations department! This position will work closely with our Tech team and other key stakeholders to support the day-to-day operations, configuration, and maintenance of our business technology. This role provides an excellent opportunity to develop your skills in software development, problem-solving, and business analysis while contributing to the success of our organization. Ally sees significant value in technically enabled individuals who can be end-to-end problem solvers for our business solutions. The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight, Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics.

Requirements

• Bachelor’s degree in Management Information Systems, Business Administration, Computer Science, or a related field
• Basic understanding of programming
• Strong analytical and problem-solving skills
• Attention to detail and ability to manage multiple tasks
• Experience with low-code automation tools
• Ability to work both independently and as part of a team
• Ability to work a minimum of 40 hours a week
• Experience managing business priorities and the intersection of the business and its technology

Responsibilities

• Assist in the configuration, customization, and maintenance of TMS platform
• Support users by troubleshooting and resolving system issues
• Assist in documenting system processes and best practices
• Collaborate with the Tech team to implement new features and enhancements
• Participate in testing and validation of new agentic software development and updates
• Process improvement & implementation
• Manage timelines, resources, and deliverables for implementation of tech related projects, ensuring they are completed on schedule, within scope.
• Proactively gather feedback from end-users on current state, identifying potential pain points, bottlenecks, or areas for improvement to propose process improvement within our teams.
• Coordinate with various teams to facilitate the successful adoption of new processes, driving efficiency and communication across departments.
• Assisting in the documentation of key processes within our build-outs
• Serve as the product owner for several Operations softwares

Benefits

• Health / Dental / Vision Insurance Plans
• 401K Plan with Employer Match
• Life Insurance Plan (100% employer paid)
• PTO Plan (3 weeks PTO for new employees, grows with tenure)
• 6 paid holidays
• Paid Parental Leave
• Free professional coaching through Boon Health
• Baby-feeding support and on-site Lounge through Pumpspotting
• Comprehensive training program
• Commitment to defend employees who have signed predatory non-competes (Learn more here)
• Ongoing, in-house professional development
• In-office gym complete with strength and cardio equipment as well as Peloton bikes
• On-site snack machine
• On-site golf simulator

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees