Business Solutions Manager – IT Services & Resiliency

Resurgent Capital Services • Cincinnati, OH

4d

About The Position

The Business Solutions Manager is responsible for leading internal IT projects that improve service delivery, operational resilience, and alignment between technology and business needs. This role includes coordinating the organization’s Disaster Recovery (DR) program and driving further adoption and maturity of IT Service Management (ITSM) practices across IT. The Business Solutions Manager works with a highly skilled and experienced IT team, partnering closely with IT Operations, Infrastructure, Security, and Application teams to manage a variety of initiatives and ensure IT services continue to improve. Successful candidates bring a blend of technical knowledge and strong communication skills, are results-oriented problem solvers, and understand how well-managed technology enables the business to achieve its objectives. This role offers the opportunity to make a meaningful impact across the organization.

Requirements

• 5+ years of experience in IT program management, service delivery, or IT operations roles.
• Demonstrated experience with Disaster Recovery and Business Continuity planning, testing, or execution.
• Working knowledge of IT Service Management (ITSM) frameworks (e.g., ITIL-based environments).
• Data analysis skills and a working knowledge of SQL.
• Strong stakeholder management skills with the ability to influence technical and non-technical teams.
• Excellent communication, facilitation, and organizational skills.
• Ability to work independently.
• Willingness to travel as needed for business initiatives: typically, 2-4 nights per month.

Nice To Haves

• Experience operating in a regulated environment.
• Prior involvement in IT governance, operational risk management, or audit support.
• Familiarity with ITSM tools and service performance dashboards.
• Experience with Power BI or other data visualization tools.

Responsibilities

• Lead IT projects and initiatives from initiation through delivery, including planning, requirements definition, execution, risk management, and stakeholder communication across infrastructure, applications, security, operations, and service delivery teams.
• Actively elicit and document business and technical requirements; evaluate information from multiple sources, reconcile conflicts, and translate needs into actionable project plans.
• Manage project risks, dependencies, timelines, and inter-team coordination to ensure successful outcomes.
• Provide executive-level status reporting on project progress, risks, and key decisions.
• Serve as the program owner for Disaster Recovery (DR) , coordinating planning, documentation, testing, and continuous improvement activities across IT teams.
• Plan and facilitate DR tabletop exercises and recovery tests; document lessons learned and ensure follow-up actions are tracked to completion.
• Partner with infrastructure, application, security, and service desk teams to ensure end-to-end recoverability of critical systems and services.
• Manage projects that help drive adoption and maturation of IT Service Management (ITSM) practices, including Incident, Problem, Change, Request, and Knowledge Management.
• Partner with IT Operations and the Service Desk to improve service delivery, escalation paths, operational metrics, and customer experience.
• Work with stakeholders to define service metrics, operational dashboards, and continuous improvement initiatives.
• Maintain project and program documentation, governance artifacts, and communication aligned with IT standards and practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager