Business Solutions Intern

ITW-posted 3 months ago
Intern
Appleton, WI
Machinery Manufacturing
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We are seeking a motivated and detail-oriented Business Solutions Intern to join our team and support our Dynamics 365 Finance and Operations (D365 F&O) ERP environment. This role will be focused on assisting the Business Solutions team with initial support for functional processes, troubleshooting, documentation, and user assistance. The intern will gain hands-on experience with enterprise resource planning (ERP) systems and exposure to core business processes across finance, supply chain, and operations.

  • Provide first-line support for users by logging, categorizing, and resolving basic functional issues in Dynamics 365 Finance and Operations.
  • Document common user issues, resolutions, and process enhancements for knowledge sharing.
  • Assist with testing configurations, updates, and new features within D365 F&O.
  • Support end-users in navigating workflows and functional processes such as procurement, finance, inventory, and master data management.
  • Collaborate with the Business Solutions team to identify recurring problems and recommend process improvements.
  • Participate in creating training materials, quick reference guides, and user documentation.
  • Shadow team members to learn how core ERP processes support business objectives.
  • Assist with data validation, reporting, and system monitoring tasks as assigned.
  • Current student pursuing a degree in Information Systems, Business Administration, Supply Chain Management, Finance, or related field.
  • Strong analytical and problem-solving skills with a detail-oriented mindset.
  • Interest in ERP systems, business processes, and technology solutions.
  • Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
  • Excellent communication skills and the ability to work collaboratively with diverse teams.
  • Prior coursework, exposure, or interest in Dynamics 365 or other ERP platforms is a plus.
  • Hands-on experience supporting an enterprise ERP environment.
  • An understanding of core financial, supply chain, and operational processes.
  • Exposure to system testing, troubleshooting, and change management practices.
  • Mentorship and guidance from experienced professionals in ERP and business systems.
  • Real-world experience that prepares you for roles in business analysis, ERP consulting, or systems support.
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