Business Solutions Architect: Sales Operations

Axon • Boston, MA

4d • Hybrid

About The Position

Join Axon and be a Force for Good.
At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.
Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.
Join Axon and be a Force for Good
At Axon, we’re on a mission to Protect Life. We pursue society’s most critical safety and justice issues with an ecosystem of cutting-edge devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities, and each other.
Life at Axon is fast-paced, challenging, and deeply rewarding. Here, you’ll take ownership and drive real change. You’ll grow constantly as you solve meaningful problems for a mission that matters — at a company where you matter.
Your Impact
Join Axon’s Business Solutions team as a Business Solutions Architect / Product Manager responsible for Axon’s Sales Systems and Enablement portfolio. This role owns delivery and ongoing product management for critical platforms that support the end-to-end sales lifecycle — from opportunity management and quoting to forecasting, deal execution, and sales analytics.
You will act as a strategic partner to the Sales organization, working closely with Sales Leadership, Sales Operations, Revenue Operations, and Customer Success to understand business needs, build strong relationships, and translate them into scalable solutions.
In the near term, you will lead high-impact initiatives focused on improving sales productivity, deal velocity, and pipeline visibility, including enhancements to quoting, forecasting, and sales workflows. Over time, you will operate as the product owner for assigned sales systems, shaping roadmaps, prioritizing investments, and ensuring measurable business outcomes across the Sales organization.
A key aspect of this role is close collaboration with IT and Engineering teams, where you will drive rapid prototyping of ideas, validate solutions with stakeholders, and scale them into production-ready capabilities.
You own what gets delivered and why; technical teams own how it is built.

Requirements

• Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
• 8+ years of experience in sales systems, business systems product management, or enterprise delivery roles
• Strong understanding of sales processes and go-to-market workflows (CRM, quoting/CPQ, forecasting, pipeline management)
• Proven experience owning and delivering complex, cross-functional initiatives in a sales or revenue-focused environment
• Experience with platforms such as Salesforce, CPQ tools, or similar sales technologies
• Demonstrated ability to build relationships and influence stakeholders across Sales, IT, and Operations
• Strong product management capabilities: roadmap ownership, backlog prioritization, stakeholder alignment, UAT leadership, and phased delivery
• Experience working closely with engineering teams to prototype and scale solutions
• Technical fluency with enterprise systems and analytics platforms sufficient to partner effectively with engineering and data teams
• Ability to operate independently in ambiguous, high-impact environments
• Strong communication skills and executive presence; comfortable presenting to senior sales and business leaders
• Collaborative, outcome-driven mindset with a passion for improving the seller experience

Responsibilities

• Act as the product manager and delivery lead for Axon’s Sales Systems, including CRM, quoting/configuration, forecasting, and sales analytics platforms.
• Partner deeply with Sales, Sales Operations, and Revenue Operations to identify pain points, uncover opportunities, and co-create solutions that improve sales efficiency and effectiveness.
• Build and maintain strong cross-functional relationships across the Sales organization to ensure alignment, trust, and successful adoption of solutions.
• Translate complex sales processes and business needs into clear product requirements, prioritized backlogs, and actionable roadmaps.
• Lead end-to-end delivery of key sales initiatives: scope definition, roadmap planning, stakeholder alignment, execution, and value realization.
• Drive rapid prototyping with IT and Engineering teams to test ideas quickly, gather feedback, and iterate before scaling solutions.
• Own release planning, UAT strategy, rollout, and adoption across distributed sales teams.
• Ensure solutions are scalable, intuitive, and aligned with broader go-to-market and revenue strategies.
• Serve as the system/product owner for assigned Sales Systems, accountable for roadmap prioritization, tradeoffs, and platform performance.
• Define and track success metrics such as sales productivity, pipeline visibility, deal cycle time, and adoption.
• Establish governance for sales system changes, data quality, and process standardization in partnership with Sales Ops and RevOps.
• Partner with solution architects and engineering leaders to review designs and manage dependencies (without owning technical architecture).
• Continuously identify opportunities to simplify workflows, reduce manual effort, and improve the seller experience through automation and better tooling.
• Communicate progress, risks, and tradeoffs clearly to Sales and IT leadership.

Benefits

• Competitive salary and 401(k) with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, and Vision plans
• Fitness and wellness programs
• Emotional & mental wellness support
• Learning & development opportunities
• And yes — snacks in our offices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level