Business Solutions Analyst

Capio Group • Sacramento, CA

2d • $110,000 - $120,000 • Remote

About The Position

Capio Group is looking for an experienced Business Solutions Analyst to work as part of a team to provide product management support services. This role involves assisting with product strategy, development, and the achievement of strategic goals for enhancements and improvements to client programs while ensuring compliance with regulations and framework requirements. The Business Solution Analyst analyzes business processes, systems, and technologies to identify opportunities or improvement and develop solutions that address operational challenges or enhance business performance. The Business Solutions Analyst works with stakeholders to document as-is and to-be workflows, pain points, motivations, and needs; evaluate technology options; support product managers with backlog development; and collaborate with cross-functional teams to implement and optimize solutions that align with organizational goals.

Requirements

• Within the last ten (10) years, must have a minimum of five (5) years of FTE experience applying analytical processes on IT projects. At least three (3) years of that experience must have been in business systems analysis and design.
• Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis. A copy of the degree must be provided upon request.
• Within the last ten (10) years, must have a minimum of two (2) years of FTE experience using relevant software tools and technologies, such as data analysis tools (e.g., SQL, Tableau, Power BI), and project management tools (e.g., JIRA).
• Within the last ten (10) years, must have a minimum of one (1) year of FTE experience in performing a lead business analyst role for system or application solution implementation projects.
• Within the last ten (10) years, must have a minimum of two (2) years of FTE experience in developing, designing, refining, and documenting as-is and to- be process flows.
• Within the last ten (10) years, must provide at least two (2) references from previous engagements of similar size, scope, and type of service.

Nice To Haves

• Within the last three (3) years, experience as a scrum team member in Agile/SCRUM product development methodologies.
• Experience in the last five (5) years supporting product analysis with governmental clients.
• Experience in the last five (5) years supporting product discovery and business process documentation from persona or objective and key results driven frameworks.
• Within the last five (5) years, experience working with Medicare/Medicaid/Medi-Cal programs or services.

Responsibilities

• Oversee and advise the development of a product or products within the client product portfolio.
• Lead, assist and/or guide the identification and articulation of client business program objectives and key results (OKRs) for product development or delivery.
• Lead, assist and/or guide the identification of relevant performance outcome measures.
• Lead, assist, and/or guide the development and management of product vision, product Roadmap, and serve as the content authority for the acceptance criteria for product features.
• Lead, assist, guide, and monitor efforts to establish quantifiable and qualitatively measurable product performance measures.
• Contribute to internal and external stakeholder understanding of and support for product management processes, artifacts, and results with project staff, project sponsor, Subject Matter Experts (SMEs), and other internal and external stakeholders.
• Represent and align with the client Product Management organization in all internal and external stakeholder interactions.
• Work collaboratively with other vendors and state staff on team assignments.
• Participate in the client Product Manager Community of Practice, contributing constructively to the development of the Product Management competency of the entire organization.
• Resolve, or appropriately escalate, when necessary, obstacles for product delivery teams related to product needs, questions or conflicts.
• Assist and support Product Owners to understand Stakeholder and User pain points, needs, opportunities, and priorities such that they can serve as the voice of the customer/user to product development teams and set delivery team backlog priorities appropriately.
• Consult with client Product Management leadership to guide and align individual products with the client Product Portfolio Vision, Goals and Roadmap.
• Assist and support client Product Managers and Product Owners to ensure product user acceptance and use, including through development of implementation plans, acceptance metrics, and performing activities related to execution.
• Assist and support client Product Manager and Product Owners to identify and articulate acceptance criteria for user stories.
• Assist with and support stakeholder management/user relations during product planning, discovery, and development.
• Conduct business solution research, assisting with the identification of business process re- engineering to maximize the value of new products and/or support product adoption.
• Prepare or assist with development of workflow and business architecture diagrams as necessary to establish a thorough understanding of as-is and to-be business processes.
• Assist with driving product launches and collaborating with business teams to facilitate awareness and adoption of new features and capturing customer feedback.
• Use data to assess product use outcomes and refine and/or iterate upon product priorities to achieve product strategy.
• Participate in scrum ceremonies, including sprint planning, backlog refinement, sprint review, and retrospectives.
• Assist with writing and refining user stories to support Product Owners to maintain a ready-to- work backlog aligned to the Product Roadmap.
• Assist with writing and editing release notes, training materials, or other communications to the product stakeholders and users.
• Establish and maintain a client program-focused product management process that supports the modernization of mission-critical applications/products.
• Prepare and present product strategy, Roadmap, and priorities to internal and external stakeholders with exceptional communication materials and skill.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level