Business Solutions Analyst II

Cencora • Lockbourne, OH

164d • Hybrid

About The Position

The Business Solutions Analyst II is responsible for serving as a liaison between the business community and the IT organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase customer satisfaction, deepen client relationships, and effectively manage customer expectations. Based on breadth and depth of understanding of business needs and processes, they collaborate with IT professionals as well as other internal business groups to determine if solutions currently exist (internally or externally) or whether new solutions are feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems, and how to manage the integration. Business Solutions Analyst II professionals are responsible for proactively identifying opportunities that impact corporate business strategies and performance. The Business Solutions Analyst II will help to educate project team members on business unit goals and objectives and educate the business on serialization onboarding, integration, and processes. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups. Business Analysts must have a solid understanding of DSCSA, the client's existing business processes, the key drivers and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support and should be equally aligned with the IT department. Strong leadership, relationship management, interpersonal, negotiation and communication skills are also required. Business Analysts work with business partners within one or more business processes to align technology solutions with business strategies and will support one or more moderately-complex business processes. They serve as a team member.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or other related field. Or equivalent work experience.
• Typically requires three (3) to five (5) years of relevant technical or business work experience.
• Requires working knowledge of business operations and systems requirements processes.
• Minimum three (3) years relevant technical or business work experience.
• Ability to work collaboratively within a team / group setting.
• Excellent verbal and written communication skills.
• Exceptional organizational acumen with strong time management skills, ensuring rigorous attention to detail and precise execution.

Responsibilities

• Establishes and maintains liaison relationship with business partners and IT organization in order to provide effective technical solutions.
• Conducts data gathering and analysis to understand business strategy requirements.
• May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
• Provides input from a business and IT perspective.
• Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
• Develops, writes, and communicates business requirements and functional specifications for the implementation of business solutions.
• May analyze customer's operations to understand their strengths and weaknesses to determine opportunities for improvements.
• Documents current business processes and models.
• May assist in the business process redesign.
• May provide assistance in business case development (i.e., research, data collection).
• May develop user test cases and validates test results during testing.
• May execute test cases.
• May investigate, resolve and escalate problems and develop recommendations for resolution.
• Identifies need for technical assistance to help in problem resolution.
• Keeps customers informed of problems, issues, and resolutions.
• Analyzes performance metrics to ensure customer satisfaction.
• May manage customers' expectations.
• Ensures IT solutions meet customers' needs.
• Coaches and transfers knowledge to less experienced team members.
• Performs other duties as assigned.

Benefits

• Medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social aspects of wellness.
• Support for working families, including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees