Business Solutions Analyst I SaaS

Tekion

80d

About The Position

Tekion is positively disrupting an industry that has not seen any innovation in over 50 years with the first and fastest cloud-native automotive platform. The platform includes the Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers, and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform, utilizing cutting-edge technology, big data, machine learning, and AI to enhance customer engagement and experience. The role involves facilitating cloud-based DMS onboarding and user training across dealership departments, adapting to both remote and in-person delivery. The position requires managing onboarding activities, guiding implementation specialists, and building strong relationships with dealership personnel.

Requirements

• Minimum 2–5 years’ experience implementing B2B SaaS solutions (ERP, CRM, or similar).
• Understanding of key onboarding and adoption metrics within a SaaS business model.
• Demonstrated success managing customer change in a SaaS environment.
• Experience working in an early-stage startup environment is a plus.
• Exceptional written and verbal communication skills.
• Ability to articulate technical jargon into consumable levels of understanding.
• Ability to translate customer suggestions into technical deliverables.
• 3+ years in Project Management or Project Lead role is preferred.

Nice To Haves

• Experience in an early-stage startup environment.

Responsibilities

• Facilitate comprehensive cloud-based DMS onboarding and user training across all dealership departments.
• Provide engaging instruction and guidance while configuring advanced SaaS workflows and system integrations.
• Guide, mentor, and direct additional implementation specialists assigned to projects.
• Obtain critical milestone signoffs from key dealership stakeholders.
• Identify, communicate, and mitigate implementation risks.
• Manage all onboarding and training activities using digital runbooks.
• Successfully complete an intensive 8–10 week SaaS product certification and training program.
• Navigate customer organizational change and manage resistance.
• Build and maintain strong, positive relationships with all dealership personnel.
• Collect and synthesize user training feedback for product improvement.
• Represent Tekion professionally in all customer and stakeholder interactions.
• Perform all other duties as assigned.

Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental and vision coverage.
• Unlimited PTO, parental leave, and free snacks and beverages.
• Opportunity to work with some of the brightest minds from Silicon Valley.
• Be part of an early stage, hyper-growth start-up.
• Work on the latest and coolest technologies.
• Dynamic work environment with a strong sense of community.
• Open and transparent culture that encourages innovation.
• Exciting opportunities for career growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees