Business Services Supervisor (Claims Follow up) | Business Services | Ames | 2026-059

McFarland Clinic•Ames, IA

17d•Onsite

About The Position

McFarland Clinic is currently accepting applications for a Business Services Supervisor for its Ames clinic location. Candidates should be service-oriented, a team player, and be able to provide extraordinary care, every day to our patients. Responsibilities include: Supervises the day to day operations of the claims follow up team, Monitors work queue metrics to identify and facilitate needed changes to workflows/processes within the Business Services department and/or clinical department(s) and manager. Performs error resolutions requiring independent judgment. Assists with selection, training and orienting departmental personnel. Completes assigned projects, to include data analysis and trending with the utilization of Excel and/or Google spreadsheets. Designs work schedules including flexible work hours and work assignments. Recommends staffing additions and/or changes. Assists in preparing departmental budgets and allocation of funds. Answers the telephone, screens calls, and directs to the proper source. Follows established policies and procedures. Attends required meetings and participates in committees as requested. Participates in professional development activities and maintains professional affiliations. Maintains confidentiality in regard to patient account status. Performs related work as required. Position comes with competitive clinic pay and valuable benefits package

Requirements

High School Diploma, GED or HiSET
Excellent verbal, written communication, computer skills, proficient typing skills
Customer service experience and working with the public required.
Minimum of two years with denial management, including expertise in reviewing denied claims, analyzing denial trends, and appealing denials.

Nice To Haves

Associate degree in business or related field preferred.
CPC or equivalent certification required
Prefer one year work experience, preferably in a medical office setting.

Responsibilities

Supervises the day to day operations of the claims follow up team
Monitors work queue metrics to identify and facilitate needed changes to workflows/processes within the Business Services department and/or clinical department(s) and manager
Performs error resolutions requiring independent judgment
Assists with selection, training and orienting departmental personnel
Completes assigned projects, to include data analysis and trending with the utilization of Excel and/or Google spreadsheets
Designs work schedules including flexible work hours and work assignments
Recommends staffing additions and/or changes
Assists in preparing departmental budgets and allocation of funds
Answers the telephone, screens calls, and directs to the proper source
Follows established policies and procedures
Attends required meetings and participates in committees as requested
Participates in professional development activities and maintains professional affiliations
Maintains confidentiality in regard to patient account status
Performs related work as required