Business Services Specialist
About The Position
Accountability: Works with employers and the Business Service Team to establish meaningful relationships with area employers and serve the needs of employers and the workforce. The Business Service Specialist develops opportunities for participants and employers to ensure The Workforce Connection is the recruitment tool of choice for employers in the region. The Business Service Specialist is the liaison for job coaches, career planners, and employers in setting up, maintaining, and enhancing work-based learning opportunities. All work is done in accordance with WIOA Federal, State, and local procedures and policies.
Requirements
- A combination of education and relevant work experience that aligns with the duties of this position.
- Strong verbal and written communication skills.
- High customer service focus.
- Functional use of Microsoft applications such as Word, Excel, PowerPoint and Outlook.
- Requires regular travel within Goodwill’s territory on a regular schedule.
- Driver’s license and proof of auto insurance required.
Nice To Haves
- Experience working with industry or employers preferred.
- Salesforce preferred.
Responsibilities
- Establish relationships and maintain close contact with area employers for job development and placement opportunities.
- Work with Career Planners and Job Coaches to develop work-based learning opportunities, plans, and partnerships.
- Counsel and provide on-going case management to program participants who are enrolled in an OJT or WEX service (as grant determines).
- Show flexibility and tolerance in dealing with persons from disadvantaged social, economic and educational backgrounds.
- Communicate with staff and partners to ensure employer and customer needs are met.
- Be responsive to the inquiries and needs of area employers as they relate to program services.
- Become familiar and accurate with all work-based learning documents, policies, and procedures.
- Become familiar with the vouchering process as it relates to equipment purchases for work-based learning, background checks and drug screens.
- Assist with the planning, development, coordination, marketing, and evaluation of the business services for The Workforce Connection programs.
- Development and monitoring of on-the-job (OJT) plans, Work Experience (WEX) and internships (as grant determines).
- Participate in planning/evaluation sessions with other program staff.
- Attend and participate in conferences and workshops as they relate to job duties.
- Stay current with community employment needs and related skills required for employment
- Develop, coordinate and facilitate workshops for customers and employers.
- Maintain employer/participant files and participant monthly contact.
- Coordinate, develop and assist with assigned services, records, reports and program development.
- Develop and maintain participant and employer databases measuring level of business activity.
Benefits
- Medical, dental, vision insurance, basic and voluntary life insurance as well as short-term disability and employee assistance program.
- Competitive salary, retirement plans with employer discretionary match, and bonus opportunity.
- Paid time off, and flexible schedule.
- Training programs, tuition reimbursement, and career advancement opportunities.
- Employee discounts, and a supportive, inclusive workplace.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
