Business Services Specialist II (Manheim Lakeland)

Cox Enterprises • Lakeland, FL

8d • $18 - $27 • Onsite

About The Position

This position is responsible for the accurate and efficient preparation of Specialty units (RVs and Boats) for sale. The Business Services Specialist ensures that an accurate and complete computerized and physical inventory of customer units is established and maintains and updates the inventories on a continuous basis in order to assign and prepare vehicles for the sale as required by the accounts.

Requirements

• High School Diploma or equivalent required.
• 1 - 3 years of experience in the boat and RV industry or auction business preferred.
• Strong communication and interaction skills required.
• Good computer and software knowledge.
• Good organizational and time management skills required.
• Ability to multi-task effectively and efficiently.
• Ability to sit or stand for long periods of time.
• Ability to view and read computer screen throughout workday.
• Ability to perform repetitive data entry tasks, manual dexterity.
• Ability to walk long distances.
• Regularly required to stand, walk, reach, talk and hear.
• Frequently required to stoop, kneel, crouch, bend, squat and climb.
• Ability to lift 1-15 pounds.
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.
• Valid driver's license and good driving record required.
• Ability to drive vehicles with standard and automatic transmission.

Nice To Haves

• 1 - 3 years of experience in the boat and RV industry or auction business preferred.

Responsibilities

• Manage relationships with accounts, maintaining effective communications and ensuring customer requirements are met.
• Coordinate the daily operation of Specialty operations, including the completion of quality RV and Boats repair prior to sale and directing the work of the specialty operations team.
• Perform data entry of required information in the AS 400 system of (VIN) Vehicle Identification Number (where applicable) and other descriptive information for all specialty units.
• Respond to customer inquiries relating to specialty units.
• Provide quality service and assist in resolving problems.
• Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.
• Pull transmitted transportation charges as needed.
• Coordinate transportation as needed.
• Establish customer unit files in the computer system.
• Update unit files on a continuous basis with standardized abbreviations to assure that unit location, condition, special announcements and other activities relative to the unit are properly recorded.
• Seek floor price information from Account Representative and enter it into computer system.
• Review, enter, and update condition report information in the computer system as needed in coordination with the Inspection team.
• Pull and print electronic condition reports.
• Provide customer with copies as necessary.
• In coordination with Account Representative, specialty team members, and account specific procedures enter sale run process including run order, scheduling, notice to customer account, etc.
• Provide administrative/clerical support to specialty team as needed.
• Assist department with coordination and execution of sale day activities.
• Assist with IF's after sales.
• Assist with digital photos of Specialty units on auction lots as needed.
• Upload photos from the camera to the computer software program.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED