Business Services Specialist II (Manheim)
About The Position
This position provides customer service, clerical assistance to office staff, compiles and maintains records of business transactions and office activities, and handles basic data entry. As a Business Services Specialist II, you will be the first point of contact for our organization, responsible for providing exceptional customer service and efficiently managing incoming inquiries and requests. Your role will be critical in ensuring that visitors, clients, and employees experience a positive and professional interaction when they engage with our company. You will be tasked with quickly assessing the nature of each inquiry and efficiently routing it to the appropriate department or individual, while also handling various administrative tasks to keep the front desk running smoothly.
Requirements
- High School Diploma or equivalent required.
- Prior clerical or administrative experience required.
- Valid Driver’s License and safe driving record required.
- Good communication and organizational skills required with strong attention to detail.
- Basic computer software skills required.
- Perform other duties as assigned by management.
- Commitment to providing excellent customer service required.
- Ability to sit or stand for prolonged periods of time.
- Ability to perform repetitive data entry tasks; manual dexterity.
- Vision abilities required include close, distance, and depth perception.
Responsibilities
- Perform sale day administration functions, including front counter, collecting & posting payments, matching titles with invoices and checks, customer service, data entry, filing and routing, etc.
- Provide quality customer service through fact to face and phone support.
- Answer questions and provide support.
- Perform basic data entry into the AS 400 computer system, and download digital image of vehicles into the system if instructed.
- Prepare, issue, and send out correspondence, bills, invoices, receipts, checks, or other documents.
- Copy data and compile records and reports.
- Sort and file documents.
- Operate office equipment, such as copier, fax machine, scanner, postage machine, etc.
- Answer phones, convey messages, and run errands.
- Greet and assist customers.
- Stamp, sort and route incoming mail and Airborne/FedEx packages and letters.
- Drop off and pick up mail at the U.S. Post office on a daily basis as needed.
- Prepare outgoing mail with sufficient postage and ensure daily mail is posted.
- Prepare Airborne/FedEx labels via computer and printer.
- Assure items mailed are properly packaged, labeled and addressed, and replenish mail machine postage meter as required.
- Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
- Actively participate in support of all safety activities aligned with Safety Excellence.
- Perform other duties as assigned by management.
Benefits
- Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
- Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
- Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
