Business Services Specialist I (Mail Team)

Cox Automotive • Wilmington, OH

441d • $29,994 - $44,990

About The Position

The Business Services Specialist I at Cox Automotive plays a crucial role in the Title and Registration department, focusing on motor vehicle transactions and tax collection. This position requires in-depth knowledge of the vehicle title and registration process, performing various office support and technical tasks in a fast-paced environment. The specialist will handle document examination, payment processing, and client inquiries, ensuring accurate and efficient processing of vehicle registrations and titles.

Requirements

• High School Diploma/GED
• Generally less than 2 years' experience in a related field
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Ability to multi-task
• Basic computer skills, proficient in Microsoft Office products
• Organizational skills
• Ability to work in a fast-paced environment

Nice To Haves

• In-depth knowledge of DMV title and registration process

Responsibilities

• Examine documents submitted by customers for motor vehicle titles and registrations.
• Review transactions submitted electronically to ensure completeness for DMV processing.
• Complete paperwork to process title and registration transactions.
• Receive payments, including tax payments, from customers for vehicle registration and titling transactions.
• Verify information on documents, including taxes and fees, license plate, lienholder information, owner's information, and mileage.
• Support clients by responding to emails from Clients and Client Services.
• Assist with questions about transactions and/or state processing requirements.
• Be responsible for a specialized group of accounts or specific processes across multiple states.
• Process transactions for the public and/or clients via Online Registration Solution products.
• Match checks to transactions to ensure proper billing and payment.
• Perform courier duties, including delivery and pick up of documentation, registration, and license plates from customers within the region.
• Accurately ship transactions to Vendors/Registrants/Clients daily.
• Scan and save submitted paperwork and/or motor vehicle records to the computer.
• Run and/or monitor reports and order office supplies.

Benefits

• Minimum of sixteen hours of paid time off every month
• Seven paid holidays throughout the calendar year
• Additional paid time off for bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave
• Health care insurance (medical, dental, vision)
• Retirement planning (401(k))
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: High school or GED