Business Services Center Representative 1 - VID 180567
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About The Position
The incumbent of this position will work primarily in the Business Services Center Customer Support service line and will be assigned to work in the BSC Call Center. Duties typical of this position include, but are not limited to: acting as a front line BSC Support Call Center Representative, answering incoming calls from BSC customers and vendors in a timely and friendly manner, providing exceptional customer services to BSC customers while safeguarding confidential information, evaluating inquiries from customers and providing proper solutions or ticket reassignments, documenting details from conversations using BSC Oracle RightNow ticketing system, communicating effectively using both written and verbal communications, researching needed information using available resources and databases, attending training to gain thorough knowledge of the policies and procedures that relate to the services level agreement, resolving difficult processing errors, identifying processing system user needs and other more complex transactions, and consistently providing quality customer service to all BSC customers. The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.
