Business Services Center Analyst 1 (NY HELPS) - VID 180772
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About The Position
The incumbent will perform a wide range of professional duties within one of the Human Resources service lines of the Business Services Center (BSC) to support the BSC's core mission. Duties may include, but are not limited to the following: Supervise the processing of a variety of personnel, benefits, time and attendance and payroll transactions for BSC customer agencies. Complete necessary follow-up work, questioning and advising appropriate staff of problems and/or required changes on transactions. Interact regularly with customer agency Human Resource offices, the Department of Civil Service, the Office of the State Comptroller and the Governor's Office of Employee Relations to ensure that employee transactions are processed accurately and in accordance with Civil Service Rules and applicable bargaining unit contracts. Generate a variety of canned and ad hoc reports related to personnel data and payroll transaction processing. Respond to customer inquiries via telephone, in person and/or by e-mail in a respectful, helpful manner, and actively listening to issues and guide them through appropriate solutions. Document and draft standard work related to BSC Human Resource functions and work on special assignments as requested. Lead and participate in team huddles and share ideas and insights with staff. Incorporate lean principles across all work and following the WILO (week in the life of) schedule and performing all duties with a 'continuous improvement' mindset, offering ideas and solutions to coworkers. Take a lead role in providing the best possible customer service while keeping the BSC's and the State of New York's needs in perspective. The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position.
