Business Services Analyst II

City National Bank • Los Angeles, CA

213d • $34 - $55

About The Position

This colleague will serve as a key business production support resource to the Electronic Payment Operations team, with a strong emphasis on ACH. Responsibilities include learning and understanding the systems, processes and regulations utilized by the payment operations teams to address challenges, collaborate with stakeholders and identify improvement opportunities. This colleague will perform system administrative, configuration and reporting functions which are NOT the responsibility of Business and Technology Services. At its core, the Business Services Analyst role works to understand the needs of the Payment Operations organization and assist with solutions.

Requirements

• Minimum 5 years experience in banking or financial services.
• Bachelors degree or equivalent experience.
• Prior banking experience.
• Prior ACH experience and Nacha familiarity; Nacha certification (AAP and/or APRP) a plus.
• Excellent verbal and written communication skills.
• Self-starter and collaborative teammate with strong problem-solving skills.
• Ability to work effectively under pressure in a deadline driven environment.
• Strong organizational skills and attention to detail.
• Strong knowledge in MS Word, Excel and MS Access.
• Strong knowledge of PC computing environments, experience using reporting/query tools such as Brio, MS Query, MS Access, Crystal Reports or Business Objects helpful.

Responsibilities

• Respond to incidents quickly to minimize downtime or disruptions; engage appropriate internal/external parties, attempt to diagnose and resolve minor issues.
• Ensure application uptime, monitor performance and run health checks. Help end users with problems or questions about how their application(s) is performing.
• Develop and support the delivery of information to assist tactical and strategic programs.
• Coordinate and obtain access to systems and identify technical resources for production and project support.
• Assist with Access Management and Privileged Access controls; establish new user credentials, unlock accounts, and reset passwords for non-IAM Vendor applications.
• Support application/system upgrades, patches, configuration changes, testing, and disaster recovery engagements.
• Act as a bridge between the business users, technology, and vendors.
• Document any project/activity assigned.
• Recommend, update, or design new reports and useful tools to aid production.
• Have project requirement and oversight engagements.

Benefits

• Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date.
• Generous 401(k) company matching contribution.
• Career Development through Tuition Reimbursement and other internal upskilling and training resources.
• Valued Time Away benefits including vacation, sick and volunteer time.
• Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs.
• Career Mobility support from a dedicated recruitment team.
• Colleague Resource Groups to support networking and community engagement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees