Business Service Specialist - Lending

Newtek One

13d•$65,000 - $90,000

About The Position

NewtekOne®, Your Business Solutions Company®, is a financial holding company, which along with its bank and non-bank consolidated subsidiaries, provides a wide range of business and financial solutions under the Newtek® brand to the small- and medium-sized business ("SMB") market. Since 1999, Newtek has provided state-of-the-art, cost-efficient products and services and efficient business strategies to SMB relationships across all 50 states to help them grow their sales, control their expenses, and reduce their risk. Newtek's and its subsidiaries' business and financial solutions include: banking (Newtek Bank, N.A.), Business Lending, Electronic Payment Processing, Technology Solutions (Cloud Computing, Data Backup, Storage and Retrieval, IT Consulting), eCommerce, Accounts Receivable Financing & Inventory Financing, Insurance Solutions, Web Services, and Payroll and Benefits Solutions. Small Business Lending LLC is looking to add a Business Service Specialist to its team. Under the direction of the SVP, BSS Manager, the BSS assists the Lending Division in providing outstanding customer service to existing and potential lending customers. Assist the applicant in completion of loan applications through online loan application system. The BSS has a consultative conversation with applicants to discuss their financial needs and structure a solution with one of our lending programs. The BSS is to keep applicants/customers aware of progress in a timely and efficient manner throughout the application, underwriting, and closing process. The BSS will successfully cross sell appropriate and/or additional company products and services to new and existing customers.

Requirements

Intermediate computer and phone skills required
Proficient in Microsoft Office suite of products, i.e. Outlook,Word, Excel, etc
Excellent attention to detail, follow up, and problem solving
Excellent time management skills
Strong listening, verbal, and written communication skills are essential
Self-motivating and great teamwork attitude
Ability to quickly learn about company products or services
Familiar with financial reports (business and personal tax returns, cash flow projections, etc.)
Minimum of 1-4 years customer service experience
Ability to multi task and work with several applications concurrently
Ability to meet deadlines and plan accordingly

Nice To Haves

Sales or Lending experience a plus

Responsibilities

Contact all referrals (prospects and/or applicants) within set timeframe as prescribed by NewTracker.
Advise customer of application status and action necessary to achieve desired objective
Interacting with customers via telephone, text, email, or video chat in a professional and courteous manner
Provide outstanding professional customer service and create strong client relationships
Prescreen and process all loan applications accurately through the online application system while interfacing with customers and others within and outside departments to determine if the applicant can be pre-qualified and for the appropriate lending product.
Daily updating of Referral System with pertinent customer information
Assemble all documents utilizing the Application Portal, essential to loan processing (SBA Forms, Credit Release, Financial Data and other pertinent documentation) for 7A, 504, SLOC and Conventional, C&I and Investor CRE lending programs
Provide timely and accurate status of assigned referrals in NewTracker
Conduct outbound calls to potential customers / referral sources as required by our Compliance Policy
Support and Assist BSS Team Leader, Underwriters and Closers by providing complete and accurate information pertaining to customer's application, status, or issues that needs to be addressed. Open and honest communication is essential for this position. The BSS should work with applicant to ensure both the application portal and closing portal are completed within appropriate time frames to ensure the application progresses through our process, from origination to closing, in a timely fashion
Maintain contact with Alliance Partners respective to their referrals
Maintain strong knowledge base of Newtek Loan Policies as they relate to SBA Loan Programs, SLOC, and Conventional Loan Program in order to provide applicants with program features, benefits and processes
Cross Selling of other Newtek products and services to new or existing customers with the belief that you are creating a partnership and serving the customer by introducing them to additional products or services that assist the business owner in increasing sales, reducing expenses and minimizing risk. When an opportunity is uncovered, the customer should be live transferred to the appropriate Business Service Specialist (BSS) or a referral should be put into NewTracker