Business Service Coord-WeCARE - Onsite

Equus • New York, NY

127d • $24 - $26

About The Position

The position focuses on optimizing employment opportunities and vocational rehabilitation services for customers, particularly through the development of transitional employment. The role involves conducting employer outreach to identify potential employers for transitional employment, developing agreements, coordinating candidate referrals, and preparing customers for interviews. The position also includes conducting work readiness sessions and maintaining relationships with employers to ensure satisfaction with services provided.

Requirements

• Bachelor’s Degree or higher in social services or a related field such as psychology, vocational rehabilitation, or occupational rehabilitation.
• Four years direct customer service experience providing services in a clinical or social service environment, or an equivalent combination of education and experience.
• Experience in programs that place customers in employment.
• Experience in a fast-paced, team environment that is performance driven.
• Exceptional customer and employer service and engagement skills; prefer training or experience in motivational interviewing techniques.
• Excellent organizational skills and strong attention to detail.
• Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferable.
• Experience in assessing the need for and making reasonable accommodations for customers.
• Knowledge of laws and regulatory requirements related to program responsibilities.
• Ability to use various electronic systems to carry out duties and responsibilities.

Responsibilities

• Optimizes employment opportunities and vocational rehabilitation services available for customers.
• Conducts employer outreach to identify employers that can provide transitional employment with a goal of permanent hire.
• Develops transitional employment agreements and submits them to supervisor for approval.
• Coordinates screening and referral of customer candidates for transitional employment.
• Builds relationships with transitional employment employers to ensure satisfaction with candidates.
• Prepares customers for transitional employment interviews, understanding company culture and needs.
• Conducts employer outreach for vocational rehabilitation fast track customers, marketing on-the-job training.
• Incorporates accommodations into employer communications to maximize customer employment opportunities.
• Matches customers to jobs available in WeCARE and other systems; refers customers to jobs.
• Conducts work readiness sessions in small groups or one-on-one with customers.
• Coordinates with job developers from other organizations to ensure access to a broad array of employment opportunities.
• Receives and uses daily feedback on work effectiveness to improve performance.
• Maintains follow-up contact with employers to determine satisfaction with services.

Benefits

• Extensive learning opportunities and networking programs.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees