Business Senior Analyst - Mortgage
About The Position
Enhancing Business Efficiency: Leverages expertise in information technology, business processes, and industry standards to enhance business efficiency and effectiveness. Analyzes business needs, translates them into system requirements, and implements solutions aligned with organizational goals. System Integration and Performance: Collaborates with stakeholders and IT staff to ensure seamless system integration and optimal system performance. Oversees the quality delivery of base code and configuration changes to the system. Driving Business Strategy: Understands and utilizes business strategy to drive changes and enhancements for the organization. Optimizes technology, processes, and controls to simplify the mortgage process and create a world-class client experience. Subject Matter Expertise: Acts as the lead business subject matter expert (SME) and work stream owner, providing support and guidance for improving and sustaining processes, systems, procedures, and controls. Risk Management and Partnership: Partners with Mortgage Originations Leaders (Functional Owners) in developing, maintaining, and reviewing all MCA and CAP related risks. Works closely with MCA/CAP managers to understand gaps, analyze outcomes, implement resolutions, update procedures, and ensure consistent process flow maps and systems for seamless resolution across work-streams. System Changes and LEAN Methodology: Manages holistic work-stream ownership for all process and system changes required to support the design and functionality of Salesforce, Loan FX, and Empower. Applies expertise in system configurations to drive streamlined processes and workflows, reduce risk, and utilize LEAN methodology concepts. Designs and submits requests, partnering with business lines and vendors to ensure successful implementation. Support and Analysis: Provides INC triage and vendor support. Conducts problem and solution research, requirement gathering, and CCR feasibility analysis. Defines CCR acceptance criteria and develops CCR functional requirements and BRDs. Conducts business testing of all CCRs. Testing and Validation: Reviews and approves all UAT test results. Writes and prepares production checkout scripts and scenarios. Oversees production checkout and performs ad-hoc testing. Conducts post-release INC fix validations and post-release CCR validations. Escalation and Project Support: Manages system escalations. Provides project and Issue/CAP support. Ensures compliance with applicable laws, rules, regulations, and policies. Applies sound ethical judgment regarding personal behavior, conduct, and business practices. Escalates, manages, and reports control issues with transparency.
Requirements
- 5-8 years relevant experience
- Point of Sale Mortgage Origination Experience (POS) experience and expertise
- Required skills include project leadership, quantitative aptitude, and the ability to effectively synthesize and communicate complex business issues through concise presentation skills
- Good interpersonal skills to oversee cross disciplinary work streams
- Extensive strategic analysis and leadership experience
- Interest and experience in the financial services industry, in particular in the areas of mortgage functions and technology
- Bachelor's/University degree or equivalent experience
Responsibilities
- Enhancing Business Efficiency
- System Integration and Performance
- Driving Business Strategy
- Subject Matter Expertise
- Risk Management and Partnership
- System Changes and LEAN Methodology
- Support and Analysis
- Testing and Validation
- Escalation and Project Support
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
