Business Sales Operations Outfitter

Bass Pro Shops•Springfield, MO

31d

About The Position

POSITION SUMMARY: The Business Sales Operations Outfitter provides frontline operational and customer support for Bass Pro Shops Business Sales customers. This role is responsible for handling inbound Business Sales communications, supporting CRM-driven workflows, coordinating logo setup requests, and proactively engaging assigned Government and Retail accounts to identify sales opportunities. This position plays a critical role in delivering consistent, professional, and brand-aligned experience for our business customers. ESSENTIAL FUNCTIONS: Business Sales Customer Support – 50% Answer inbound Business Sales phone contacts in a timely and professional manner Provide accurate information regarding business sales items and programs Deliver service aligned with Bass Pro Shops brand standards Sales Operations & CRM Support – 15% Manage leads, activities, and customer records within a CRM tool Execute assigned off-call work, including proper documentation Ensure data accuracy and adherence to established Business Sales processes Logo Setup Coordination – 15% Initiate new logo setup requests and collect required customer assets Partner directly with the Art Team to coordinate logo set up steps Communicate updates and next steps to all process stakeholders Proactive Account Engagement – 10% Conduct outbound outreach to select accounts, promoting sales opportunities Perform routine follow-ups to select accounts, promoting sales opportunities Identify and escalate qualified opportunities to Business Sales Account Managers Team & Operational Support – 10% Support coverage needs, team initiatives, and operational priorities as assigned Maintain working knowledge of Business Sales programs, tools, and procedures

Requirements

High School Diploma or Equivalent
0-2 years of experience in Business Administration or related field
Excellent Customer Service Skills.
Proficiency with office and call-center software, e.g., web browsers, Word, Excel & PowerPoint.
Strong telephone skills, including voice quality, enunciation, grammar & listening.
Excellent verbal and written communication skills.
Must be able to effectively interpret and manage difficult situations.
Ability to work on a team and independently.
Good organization skills and able to handle multiple tasks.
The ability to succeed in a fast-paced, ever evolving, goal-oriented environment.

Nice To Haves

Vocational Tech Certification or Associate’s Degree in Business

Responsibilities

Answer inbound Business Sales phone contacts in a timely and professional manner
Provide accurate information regarding business sales items and programs
Deliver service aligned with Bass Pro Shops brand standards
Manage leads, activities, and customer records within a CRM tool
Execute assigned off-call work, including proper documentation
Ensure data accuracy and adherence to established Business Sales processes
Initiate new logo setup requests and collect required customer assets
Partner directly with the Art Team to coordinate logo set up steps
Communicate updates and next steps to all process stakeholders
Conduct outbound outreach to select accounts, promoting sales opportunities
Perform routine follow-ups to select accounts, promoting sales opportunities
Identify and escalate qualified opportunities to Business Sales Account Managers
Support coverage needs, team initiatives, and operational priorities as assigned
Maintain working knowledge of Business Sales programs, tools, and procedures

Benefits

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
Medical
Dental
Vision
Health Savings Account
Flexible Spending Account
Voluntary benefits
401k Retirement Savings
Paid holidays
Paid vacation
Paid sick time
Bass Pro Cares Fund
And more!