Business Sales Customer Solutions Representative
About The Position
Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.
Requirements
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
- High school diploma or equivalent
- 1 year of sales experience or 2 years call center experience
- Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support.
- Proficiency in understanding and explaining business telecom services.
- Strong verbal and written communication skills in English to interact professionally with customers and team members.
- Ability to build long-term customer relationships and consistently achieve sales targets.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
- Empathy and professionalism to handle customer concerns with tact and understanding.
Nice To Haves
- Sales knowledge of complex services such as Hosted Voice and Cloud Services.
- Experience with CSG billing software.
- B2B sales experience in telecommunications or premise-based voice and data products.
- 2+ years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs.
Responsibilities
- Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
- Building long-term relationships and providing customer-centric solutions tailored to business needs.
- Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
- Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
- Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.
Benefits
- Competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year!
- Free and discounted Spectrum services like internet, TV, and mobile
- comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Telecommunications
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
