Business Resiliency - Technology Project Manager III

JPMorgan Chase • Jersey City, NJ

102d

About The Position

Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success. As a Technical Project Manager III in Corporate Technology Resiliency, you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm. As a member of the Business Resiliency team, within Corporate Technology, you will be key resource with collaborating on our resiliency strategy. Your role will involve being a key for our Business resiliency disciplines and engagement on multiple workstreams of the firmwide resiliency program. You will be instrumental in promoting the continuous improvement of our Resiliency Operating Framework, ensuring it aligns with our firmwide and regulatory obligations.

Requirements

• 3+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment.
• 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Knowledge in core infrastructure technologies (including virtualization platforms, database, storage, replication, backup, etc.).
• Proven track record in implementing IT projects successfully.
• Strong ability to influence and drive change, with a proactive approach to identifying potential issues and implementing practical solutions.
• Excellent verbal and written communication skills, with the ability to lead discussions with cross lines of business team at multiple levels.
• Strong analytical and problem-solving skills with attention to detail and accuracy.
• Strong ability in managing relationships, partnering with stakeholders, and resolving conflict to deliver solutions that meet the needs of the business.
• Demonstrated excellence in high-pressure environments: leadership in crisis management, task prioritization, and sound decision-making, with the ability to excel in problem-solving.

Nice To Haves

• Financial Services industry experience.
• Experience with cloud provider products and services, specifically AWS.
• Strong understanding of IT security principles and best practices.
• Strong data analytics skills.

Responsibilities

• Support the Resiliency Operating Model framework, providing domain expertise as guidance to application and product owners, ensuring all resiliency-related compliance objectives are met on time.
• Collaborate with stakeholders, including Application Owners, Product Owners, Tech and Business Control Managers, and Engineers to ensure alignment and integration of resiliency practices across the firm.
• Represent Corporate Technology in firmwide stakeholder engagements to manage Firmwide Simulation events, loss of site Work Transfer tests, and other Resiliency related test events.
• Achieve risk and performance measures to continuously validate and assess the effectiveness of resiliency controls, incorporating them into reporting and escalation processes.
• Participate in post-incident response, planning, and root cause analysis to ensure quick lessons learned from disruptions and establish action items for resiliency gap remediation.
• Support the development and implementation of our comprehensive resiliency strategy that integrates business and technology risk management to mitigate risks associated with disruptive events.
• Develop and maintain compliance reporting and dashboards to provide clear visibility into resiliency metrics and objectives. Ensure timely and accurate communication to stakeholders and leadership, utilizing data from functional reports. Support regulatory exams, audits, and 2nd Line compliance initiatives, ensuring functional reports are aligned with compliance requirements.

What This Job Offers