Business Relationship Support Specialist

Wells Fargo•Bloomington, MN

1d•$66,000 - $100,000•Hybrid

About The Position

Wells Fargo is seeking a Business Relationship Support Specialist in Government Banking as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com This role supports a large, multi-state, high-revenue Government Banking portfolio with significant operational and service demands. In this role, you will: Support complex or large portfolio of government customers and share leadership role with relationship managers and customer support manager in managing a portfolio of accounts Responsible for ongoing compliance with all applicable policies, procedures and regulatory requirements Handle complex customer issues including escalation and resolution Solve issues with various operations centers, internal bank departments and outside vendors Identify prospective opportunities through service to sales approach Oversee implementation of products, services, and accounts for new or existing customers Prepare presentations, materials and serve as a subject matter expert for the department Train and mentor less experienced Relationship Associates Work with Relationship Managers to structure and execute transactions for the most complex clients, and to manage portfolio with high operating exposures Make decisions on complex customer issues and problems Collaborate with executives, management, relationship managers and other internal partners or business lines

Requirements

2+ years of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Strong experience supporting complex or large portfolios of business or government customers
Demonstrated ability to partner closely with relationship managers, customer support managers, partners, and senior leaders
Self-motivated and proactive, with the ability to independently manage priorities, identify issues, and drive solutions with minimal supervision
Solid understanding of regulatory, audit, and compliance requirements within a financial services environment
Proven ability to manage and resolve complex customer issues, including escalations
Experience coordinating across operations centers, internal bank partners, and external vendors
Knowledge of Wells Fargo's products and services and ability to identify opportunities to support customer growth
Strong presentation and communication skills with experience serving as a subject matter expert
Ability to manage high operating exposure portfolios and support complex transaction execution
Strong organizational skills with attention to detail in documentation, policy, and business continuity planning

Responsibilities

Serve as a primary day-to-day point of contact for complex government customers
Share leadership responsibilities for a portfolio of accounts in partnership with Relationship Managers
Act as a self motivated, proactive contributor who independently manages priorities, anticipates customer and portfolio needs, and drives issue resolution through appropriate partners
Proactively identify, escalate, and resolve complex customer issues to ensure timely and effective outcomes
Follow all policies, procedures, and regulations
Collaborate with internal partners to execute complex transactions and manage high risk or high exposure accounts
Prepare and deliver presentations, training materials, and portfolio updates for clients
Partner with management and internal stakeholders to support implementations, issue resolution, and status reporting
Demonstrate sound judgment and decision making when addressing complex customer or operational challenges